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Podcasts
Talking Service Delivery Optimization with Genesys
Podcast. Talking Service Delivery Optimization with Genesys. 1255. Itâs a little-known fact that in a number of industries, many â“ even most â“ of the workers who manage and affect customer-related activities work outside the contact center. In this podcast, Karen Hardy, a senior product marketing manager at Genesy
Genesys, Inquira on Web Self-Service as the New Strategic Imperative
Podcast. Genesys, Inquira on Web Self-Service as the New Strategic Imperative. 1254. Businesses always need to look at how they can cut costs while providing better customer service, and thatâs especially true in a down economy. In this podcast, officials from Genesys and Inquira look at how smart businesses
Boosting Contact Center Performance Management with Genesys Applications
Podcast. Boosting Contact Center Performance Management with Genesys Applications. 1253. Effective contact center performance is critical, but often difficult to gauge. In this podcast, officials from Genesys outline their companyâs approach to âœOperational Performance Management,â and give some details about t
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