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ASAPP Unveils GenerativeAgent™, A Generative AI Application Capable of Fully Automating Contact Center InteractionsNEW YORK, April 17, 2024 (GLOBE NEWSWIRE) -- ASAPP, the generative AI company for contact centers, today unveiled GenerativeAgent, a generative AI product designed to automate more than 90% of contact center interactions. GenerativeAgent can handle complex, free-form interactions that weren’t automatable with prior technology. Furthermore, it unleashes a new era of productivity by allowing agent concurrency for voice interactions—introducing a new paradigm for contact centers. GenerativeAgent is the latest in ASAPP's suite of generative AI customer experience (CX) products, including AutoSummary, AutoTranscribe, AutoCompose, and the ASAPP Messaging platform. Fortune 500 organizations including four of the top five cable providers, 50% of the leading wireless companies, two of the four largest airlines, and leading enterprises across banking, insurance, retail, and technology, use ASAPP's state-of-the-art products and technology. "This product isn't just groundbreaking—it's revolutionary, redefining what we thought was possible in what is likely the largest automation opportunity in the world today," said Gustavo Sapoznik, ASAPP's Founder and CEO. GenerativeAgent is a fully autonomous system that automates interactions currently assigned to human agents. This results in a radically improved customer experience across all interaction channels. ASAPP's decade-long AI research and creation of state-of-the-art products has culminated in the breakthrough that is GenerativeAgent:
“Generative AI is helping companies become more productive, iterate faster, and drive more enhanced customer experiences,” said Rich Geraffo, Vice President and Managing Director, AWS North America. “ASAPP’s GenerativeAgent will provide support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points.” “ASAPP's GenerativeAgent is a great example of how generative AI automation is being leveraged to transform the way services are delivered to the market while also becoming the benchmark of how AI is enabling efficient and enriching consumer experiences,” said Jay Persaud, EY Global Emerging Technology Ecosystem Leader. “ASAPP's focus on deploying generative AI responsibly contributes to EY's shared vision where seamless people-AI collaboration builds public trust and confidence and achieves better outcomes.” "ASAPP’s GenerativeAgent provides enterprises with an amazing opportunity to enable rich and highly contextualized customer experiences while reimagining contact centers and agent empowerment. We are delighted to partner with ASAPP, in assisting enterprises adopt this AI-first-experience approach to deliver cost-effective, customized, and richer customer interactions at scale,” said Andrew Duncan, CEO of Infosys Consulting. ASAPP is on a mission to end bad customer service, and GenerativeAgent will finally allow its accomplishment:
To learn more about ASAPP GenerativeAgent, visit the web page: About ASAPP Media Contact |