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Customer Interaction Solutions ®
2005 TMC Labs Innovation Award Winners
TMC Contact:
Julie Preuss
203-852-6800, ext. 275
jpreuss@tmcnet.com
   
Technology Marketing Corporation’s
Customer Interaction Solutions® Magazine Announces the
2005 TMC Labs Innovation Award Winners

Norwalk, CT, September 1, 2005—The staff of Technology Marketing Corporation’s (TMC®) TMC Labs have announced the winners of the magazine’s 2005 Customer Interaction Solutions TMC Labs Innovation Award. Customer Interaction Solutions has been #1 in CRM, Call Centers and Teleservices Since 1982 ™. The sixth annual TMC Labs Innovation Award honors CRM, call center and teleservices products that are truly innovative.

"These winners have clearly demonstrated to the staff of TMC Labs that their product or service is truly innovative in the CRM or call/contact center industries. New companies, new products and new services for CRM and call/contact centers are being created all the time. With the great advances in technology, there’s never been a greater need for this award," said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Interaction Solutions.

The TMC Labs Innovation Awards are based solely upon the uniqueness or how pioneering a particular product or service is. It is not based on company revenue, or number of products sold. It is based on the concept that these products are innovative.” according to Tom Keating, CTO and TMC Labs Editorial Director.

Keating continued, "The following companies deserve this great honor for creating a ground-breaking VoIP product or service. I look forward to seeing other innovative solutions from these companies as they continue to contribute to the future of the VolP/IP telephony marketplace."

The Customer Interaction Solutions TMC Labs 2005 Innovation Award highlights will be published in the October and November 2005 issues of Customer Interaction Solutions magazine.

Customer Interaction Solutions
2005 TMC Labs Innovation Award Winners
Aspect Communications Corporation eWorkforce Management v6.3
AT&T  AT&T BusinessDirect® eBill 
AttachmateWRQ Verastream 
Citrix Online  Citrix GoToMeeting Corporate 2.0 
Concerto Software, Inc.  Concerto EnsemblePro 
Contactual  Contactual OnDemand Contact Center 
CustomerSat, Inc.  CustomerSat Enterprise 
Espre Solutions, Inc.  eViewLink
Five9, Inc.  Virtual Contact Center™
IEX Corporation, a Tekelec Company  TotalView Workforce Management System 
Interwise  ECP Connect 
KANA  Resolution 
Knova  Knova SRM Suite 
Microsoft Corp. Microsoft Speech Server 2004 R2 
Mitel  Mitel 6100 Contact Center Solutions 
NetSuite  NetSuite 
Nexidia  Nexidia Enterprise Speech Intelligence 5.0 
Nortel  Web-Centric Self Service 
RightNow Technologies  RightNow Voice 
salesforce.com, inc. Multiforce 
Sendia Corporation  WorkSpace CRM (formerly Wireless SFA) for salesforce.com
SER Solutions, Inc.  CPS Enterprise Edition (CPS E2). 
Telephony@Work, Inc.  CallCenterAnywhere 
TeleTech Holdings, Inc.  TeleTech® On Demand™
UniPress Software FootPrints 
WebEx Communications  WebEx Sales Center 
Witness Systems Witness Systems' Back Office Performance Management






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