Norwalk, CT, February 14, 2005—The editors of Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine have announced this year’s winners of the magazine’s 2005 Speech Technology Excellence award. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.
New this year, the Speech Technology Excellence Award recognizes companies that have developed innovative speech technology solutions to help improve the bottom line.
Customer Interaction Solutions magazine knows that speech technology will be a key differentiator or cost savings method for call centers. “We have been covering call center technology for over two decades and have therefore seen the progression from primitive predictive dialers and recording systems, to full CTI integration, to IP-PBXs with remote VoIP call center agents. You would be hard pressed to not find all aforementioned technologies in a good call center,” notes Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
“Speech technology is becoming more prevalent—not only in telephony-based applications, but also in hand-held computers, kiosks and mobile applications. The 2005 Speech Technology Excellence award winners give their customers a competitive advantage over contact centers failing to embrace speech solutions,” said Tracey Schelmetic, Editorial Director of Customer Interaction Solutions.
Tracey Schelmetic continues, “With new products and whole new categories of products in the contact center space, it is tough for our readers to keep up with the latest and greatest products and services. This award really signifies the ‘best of the best’ in Speech Technology, and we know our readers will place great value on the award winners.”
A full list of 2005 Speech Technology Excellence award winners appear below and is published in the February issue of Customer Interaction Solutions magazine.