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Customer Interaction Solutions
2004 Product of the Year Award Winners

TMC Contact:
Michael Genaro
203-852-6800, ext. 142

Technology Marketing Corporation’s
Customer Interaction Solutions® Magazine Announces
2004 “Product of the Year” Award Winners

Norwalk, CT, January 22, 2005—The editors of Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine announced this year’s winners of the magazine’s prestigious Product of the Year awards. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.

Customer Interaction Solutions’ editors selected the companies which, in their view, demonstrate the vision, leadership and attention to detail that are the hallmarks of Product of the Year award winners.

“The companies selected to receive Customer Interaction Solutions’ Product of the Year awards for 2004 have gone the extra mile to help improve both the customer experience and the ROI for the companies using it. We’re proud to reward their hard work and innovation,” said Nadji Tehrani, TMC Chairman and Executive Group Publisher of Customer Interaction Solutions magazine.

According to Editorial Director Tracey Schelmetic, “A contact center's most important asset is its agents, but those agents can only perform as well as the technologies that support them. We recognize, in an expanding field of competition, customer service organizations need innovation on their side in order to train and retain the best agents, and acquire and retain the best customers. Each year, Customer Interaction Solutions' editors look for the brightest, sharpest products in the contact center sphere and recognize their innovations by bestowing on them a Product of the Year award. We base our choices on the amount of positive difference the product or service makes in the day-to-day operations of the contact center.”

Nadji Tehrani added, "The Customer Interaction Solutions Product of the Year Award is an important tradition and the perfect way for us to honor companies developing cutting-edge products and services.”

A full list of Product of the Year winners appears below, and is published in the January 2005 issue of Customer Interaction Solutions magazine,

About Customer Interaction Solutions magazine
#1 In CRM, Call Centers And Teleservices Since 1982!

Since 1982 Customer Interaction Solutions magazine has been the voice of the customer interaction center, CRM and teleservices industries. Senior management decision makers, as well as customer interaction professionals, have relied upon us to keep them current in the most critical technologies and services for the customer interaction center.

Customer Interaction Solutions has an unsurpassed history of excellence and award- winning editorial quality that strives to keep you up-to-date with the industry's latest technology happenings. For more information, visit

About TMC®
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at


2004 Customer Interaction Solutions Magazine
Product of the Year Winners
ACCPAC, a Best Software company 5.6
Acxiom Corp.
Ai-Logix, Inc. WordALERT
AIT Limited Portrait
AltiGen Communications, Inc. AltiContact Manager 5.0


Amcat Contact Center Suite 2005

Aplicor Inc.

Aplicor CRM

ASC telecom AG

Aspect Communications

Uniphi Suite

ATG (formerly Primus Knowledge Solutions) KnowledgeCenter 6
Austin Logistics Valeo

Autonomy, Inc.

Authentify Intelligent IVR
Avaya Avaya Contact Center Express

Avolent, Inc.

Best Software ACT! 2005
Blue Pumpkin Blue Pumpkin Workforce Optimization Suite 4.5
Call Compliance, Inc. Wireless Number Blocking

Centergistic Solutions

AgentView Enterprise PowerUser 4.0
Cincom Systems Synchrony

Cintech LLC


Citrix Online

Citrix GoToAssist 6.0
ClickFox Customer Behavior Intelligence
Concerto Software FirstPoint Enterprise leveraging Cisco CallManager

Contact Center Compliance

DNCscrub Enterprise Edition


CosmoCall Universe 4.4
Dictaphone Corporation

ContactPoint Recruiter

Digisoft Computers, Inc.


Edify Corporation

Edify Voice Interaction Platform (EVIP) 9.0


eGain Service 7
Empirix Inc. OneSight for Contact Centers


The Envision Performance Suite 8.3
Epicor Software Corporation Epicor Clientele CRM 8.2


Qfiniti 1.7
Five9, Inc. Five9 Virtual Contact Center
FrontRange Solutions GoldMine 6.7

Fused Solutions, Inc.

GL Communications Inc. PacketSeries – PacketGen and PacketScan
GN Netcom Inc. GN 8210

IEX Corp, a Tekelec company

TotalView Workforce Management 3.8
Inova Solutions Inova Performance Optimization Suite 5.0
Intervoice, Inc. Omvia Voice Express

iPhrase Technologies, Inc.

OneStep WebResolve

Jacada, Inc.

Jacada Fusion


KANA Resolution
Kanisa Inc. Kanisa6
Knowlagent r7 Solution
KnowledgeBase Solutions 4.0
KnowNow, Inc KnowNow 3 Enterprise Edition

Left Bank Solutions

Monet AnyWhere

Linktivity, a division of Inter-Tel

WebDemo 4.0
LivePerson Timpani Contact Center

Maximizer Software

Maximizer Enterprise 8
NEC Unified Solutions Communications Portal
NICE Systems NICE Perform

Noble Systems Corp.

Noble IVR Concierge

Nortel Networks

Symposium Call Center Server 5.0

Nuance Communications

Nuance 8.5
Nuasis Corporation Nuasis NuContact Center 2.0

Oncontact Software

Client Management Software 8.0
Pegasystems PegaRULES Process Commander 4.2
PeopleSoft PeopleSoft Enterprise CRM 8.9
Plantronics, Inc Plantronics CS50-USB

Pro Tech Communications, Inc.

Apollo Multimedia Amplifier
Prosodie Interactive Prosodie Interactive’s Virtual ACD 2.0
RightNow Technologies RightNow CRM 7.0

Salesnet, Inc.

Salesnet Advertising/Media Sales Edition


SAS Marketing Automation 4

SER Solutions, Inc.

CPS Enterprise Edition
Siemens Communications, Inc. HiPath ProCenter Agile
SoundBite Communications, Inc. SoundBite 5.0




StrataSIP Web Agent

Symon Communications, Inc.

Symon Enterprise Server
Syntellect Continuum
Talisma Talisma NetAgent 6.6


CallCenter@nywhere 7.1


Customer Connections
TuVox TuVox Perfect Router

Ulysses Learning

CallMentor Learning and Performance System - 2004

UniPress Software

FootPrints 6.5
Unveil Technologies Unveil Conversation Manager

Verint Systems

ULTRA IntelliCoach

Vertical Solutions, Inc. (VSI)

PowerHelp Enterprise

Vocomo Corp.

VocomoVoice Response for VoIP
VoiceGenie Technologies, Inc. NeXusPoint 6.4
VoiceLogger, Inc. DigiVoiceXE 3.0
WebEx Communications, Inc. WebEx SMARTtech

West Corporation

West at Home/Virtual ACD

Witness Systems

eQuality Vision
Xten Networks LiveEye – XCAP Server

Zeacom, Inc.

NEC Q-Master

Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

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