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Technology Marketing Corporation’s
Customer Interaction Solutions^® Magazine Announces
2004 “Product of the Year” Award Winners

Norwalk, CT, January 22, 2005—The editors of Technology Marketing Corporation’s (TMC^®) Customer Interaction Solutions magazine announced this year’s winners of the magazine’s prestigious Product of the Year awards. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.

Customer Interaction Solutions’ editors selected the companies which, in their view, demonstrate the vision, leadership and attention to detail that are the hallmarks of Product of the Year award winners.

“The companies selected to receive Customer Interaction Solutions’ Product of the Year awards for 2004 have gone the extra mile to help improve both the customer experience and the ROI for the companies using it. We’re proud to reward their hard work and innovation,” said Nadji Tehrani, TMC Chairman and Executive Group Publisher of Customer Interaction Solutions magazine.

According to Editorial Director Tracey Schelmetic, “A contact center's most important asset is its agents, but those agents can only perform as well as the technologies that support them. We recognize, in an expanding field of competition, customer service organizations need innovation on their side in order to train and retain the best agents, and acquire and retain the best customers. Each year, Customer Interaction Solutions' editors look for the brightest, sharpest products in the contact center sphere and recognize their innovations by bestowing on them a Product of the Year award. We base our choices on the amount of positive difference the product or service makes in the day-to-day operations of the contact center.”

Nadji Tehrani added, "The Customer Interaction Solutions Product of the Year Award is an important tradition and the perfect way for us to honor companies developing cutting-edge products and services.”

A full list of Product of the Year winners appears below, and is published in the January 2005 issue of Customer Interaction Solutions magazine, www.cismag.com.

About Customer Interaction Solutions magazine
#1 In CRM, Call Centers And Teleservices Since 1982!

Since 1982 Customer Interaction Solutions magazine has been the voice of the customer interaction center, CRM and teleservices industries. Senior management decision makers, as well as customer interaction professionals, have relied upon us to keep them current in the most critical technologies and services for the customer interaction center.

Customer Interaction Solutions has an unsurpassed history of excellence and award- winning editorial quality that strives to keep you up-to-date with the industry's latest technology happenings. For more information, visit www.cismag.com.

About TMC^®
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.