LogMeIn (News - Alert), Inc. has introduced the LogMeIn Rescue+Mobile, a new service for LogMeIn Rescue that enables call centers and IT administrators to troubleshoot and repair smartphones remotely.

 

In addition to remote support, LogMeIn Rescue+Mobile can be used to train users about how to operate their phones

LogMeIn Rescue+Mobile is a Web-based service that resolves issues in much the same way that computers are remotely supported today.

The Web-based service enables IT support technicians to see and access a replica of the user's smartphone on their computer screen, manipulate the phone's keypad, control the device as if it were in their own hands -- even view the phone's actual display.

``For two years, our LogMeIn Rescue service has made it possible to quickly, easily and more cost effectively diagnose and repair hard to reach computers,'' Richard Redding, vice president and general manager, Mobile, LogMeIn, Inc said in a press release.

``LogMeIn Rescue+Mobile extends that same capability to the fast-growing smartphone segment -- giving IT departments, outsourced IT shops and carriers a way to get smartphone users up and running.''

LogMeIn Rescue+Mobile is a premium extension of the company's LogMeIn Rescue service. The Rescue service is scalable and easily configurable for thousands of technicians, serving more than eight million

Anil Sharma is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

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