LogMeIn (News - Alert), Inc., a provider of remote connectivity and support tools, has introduced LogMeIn Rescue + Mobile, a new service that helps call centers and IT administrators troubleshoot and repair smartphones remotely.

 

LogMeIn Rescue + Mobile, the latest software-as-a-service (SaaS (News - Alert)) offering in LogMeIn's growing suite of IT support tools is the first Web-based service that can securely solve a user’s smartphone issue.

 

"As converged mobile devices increase in complexity, carriers, enterprises and IT support organizations would benefit from the option to offer instant support to the end-user in the same way they would a PC," said Stacy Sudan, research analyst, Mobile Enterprise Software, IDC (News - Alert). “A product such as LogMeIn's LogMeIn Rescue + Mobile can make it easier for the remote worker to continue working productively while also helping to reduce overall frustration and call support time."

 

Leveraging LogMeIn Rescue + Mobile, IT support technicians will be able to see and access a replica of the user’s smartphone on their computer screen, manipulate the phone’s keypad and control the device as if it were in their own hands.

 

"Smartphones are fantastic productivity tools, but supporting them is a growing drain on wireless carriers and IT departments," said Michael Simon, CEO, LogMeIn, Inc. "LogMeIn Rescue + Mobile is a breakthrough in remote smartphone support, providing phone companies, IT managers and end-users with a fast, easy and cost-effective means to keep mobile devices working properly."