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A 20-block section of downtown Elyria, Ohio was without power for about six hours Wednesday, when a sewer construction project punctured a natural gas line.
11/18/2017 7:51:00 AM
Estech Systems announced it has chosen CounterPath's Bria and Stretto solutions for its premises-based IP 900 PBX deployments.
11/17/2017 8:33:06 PM
PDX Partners. announced its partner TeleQuery released Life Matters, a sly mobile audio recording system for Apple products. Life Matters uses in-app buying so users can purchase keys for unlocking its encrypted recordings.
11/17/2017 7:00:28 PM
StarTele Logic announced it's launched a new mobile cloud telephony service to enhance services for its growing international clients. The company aims to help businesses work together and expand in order to enhance the customer service experience.
11/17/2017 5:47:49 PM
When Henry Ford looked to apply novel motor technology to our ever-growing need for transportation, it looked risky. A bank advised his attorney not to invest: The horse is here to stay but the automobile is only a novelty - a passing fad. We know how that turned out.
11/17/2017 5:23:31 PM
Keeping call center attrition down and retention up is a trying and daunting task for management. Agents can get overwhelmed if a call center is understaffed and there are trying consumer interactions that cause immense amounts of stress, not only for agents but for consumers who want the right answer and want it now.
11/17/2017 5:21:11 PM
Last week, I was honored to be asked to speak at World Usability Congress in Graz, Austria. I spoke on Managing Agile Research to a fabulous audience eager to learn how we have adapted agile to User Experience Research at BeyondCurious. And I had the opportunity to speak with and listen to an incredible group of global UX leaders.
11/17/2017 4:45:57 PM
We live in a world where, despite all efforts to secure an expanded and porous perimeter, a breach is inevitable. Protecting what's within the network has thus become a critical function of IT security teams.
11/17/2017 4:08:28 PM
Cloud computing is having an unprecedented influence on companies throughout the world; according to research from BDO, an overwhelming number (74%) of technology CFOs say that cloud will have had the most measurable impact on their business in 2017.
11/17/2017 3:59:24 PM
CSPs are painfully aware they're not innovating fast enough to respond to changing customer expectations, or to the new opportunities being created by big data and software-defined services.
11/17/2017 3:48:13 PM
Nokia has updated its NetGuard Security Management Center software with new analytics and automation capabilities. That includes a new dashboard and automated security workflow engine.
11/17/2017 3:36:51 PM
As Voice-over-IP (VoIP) telephony grows more and more popular it encounters closer regulation from both the federal and state bodies. The landscape is changing rapidly and VoIP providers must be increasingly vigilant to comply with regulatory changes and avoid legal action.
11/17/2017 3:32:23 PM
Delivers 100 percent increase in customer equipment utilization with Cloudera machine learning and analytics platform
11/17/2017 3:25:08 PM
Meetings are a critical time to capture the attention of your staff and hold onto it. Use these tips to help make your meetings more productive and effective.
11/17/2017 3:23:51 PM
For most people, hiding online identity is increasingly becoming impossible. From identity theft, to fraud, scam, in addition to phishing, many people have lost their jobs through stolen identity or scammed internet portals.
11/17/2017 3:17:51 PM
Magna5 announced it has acquired managed services provider NetServe365. Pittsburgh-based NetServe365 focuses on network and server monitoring management, cloud hosting, and IT consulting.
11/17/2017 3:17:50 PM
Ever since information has been written down, its handling and storage have been important issues - from making sure the clay tablets didn't break to keeping scrolls away from water and fire to organizing books so they are easy to find.
11/17/2017 3:13:23 PM
Data brain for smart building activity set to storm real estate market
11/17/2017 3:00:16 PM
Not only are cloud-based and API-driven capabilities trendy, they address the requirements of a growing percentage of the working (and purchasing) population.
11/17/2017 2:51:27 PM
Capital One announced it is leaving the mortgage and home equity business, meaning 950 employees will be laid off in Plano, Texas.
11/17/2017 2:39:14 PM
Manufacturers are aware that the Industrial IoT (IIoT) has the possibility to revolutionize their businesses. But they are also witnessing the hype that envelops every new and hot tech trend.
11/17/2017 2:36:50 PM
New model of LoRaWAN connectivity allows businesses, solution providers and municipalities to unlock value and create opportunities across entire IoT ecosystem
11/17/2017 2:29:44 PM
When Internet of Things (IoT) expert and Cisco Vice President Macej Kranz provided the keynote speech at the IoT Evolution Expo in Fort Lauderdale, he pointed out one of the most notable shortcomings of IoT
11/17/2017 2:19:51 PM
Raytheon and MetTel have announced a global security alliance to protect government and commercial communications networks against growing cybersecurity threats, including Internet of Things (IoT) threats.
11/17/2017 2:11:37 PM
Call center scripts can often appear mundane, robotic, and frankly, impersonal to the consumer on the other end. The monotony of having to repeat the same dialogue over and over, multiple times daily can take a toll on call center agents, leaving them exhausted.
11/17/2017 2:11:29 PM
Inria and Nokia extend joint lab work, put focus on finding solutions to IoT challenges. Inria and Nokia mention their focus on human needs relate to communications, and their shared expertise in such areas as advanced control software, cyber security, game theory, graph theory, information theory, machine learning, and network virtualization.
11/17/2017 2:09:17 PM
The Utah Education and Telehealth Network (UETN) announced it has launched an expanded and remodeled Operations Center, located on the University of Utah campus.
11/17/2017 1:57:21 PM
When it comes to the Industrial Internet, the critical path to success is often is at the PLC or Industrial Controls.
11/17/2017 1:51:04 PM
Cloud communications firm Ozonetel, has announced its partnership with Zendesk, a cloud-based customer service software organization.
11/17/2017 1:49:23 PM
I think the Fog space is only one part of the larger distributed computing trend
11/17/2017 1:43:16 PM
China Unicom is deploying Nokia's AirScale and Flexi Zone small cell solutions in 31 provinces. This is part of an effort to improve capacity and coverage on its 3G and 4G networks.
11/17/2017 12:56:26 PM
SD-WAN outfit Aryaka connected with UC firm CallTower. CallTower is a provider of unified communications and collaboration solutions, including call center solutions. Aryaka, an SD-WAN Expo sponsor, offers SD-WAN solutions around the globe.
11/17/2017 12:47:25 PM
Quinnipiac University is using the voice of the customer solution from iPerceptions. Quinnipiac is a private institution 90 minutes outside of New York City.
11/17/2017 12:36:15 PM
The mobile fronthaul equipment market is poised for 26 percent CAGR between now and 2021. That's according to new research from IHS Markit.
11/17/2017 12:32:40 PM
viiz communications announced the opening of its new call center, located in Anniston, Alabama. The employees at this center will assist viiz customers with Emergency Services, Operator Services, Directory Assistance, Message Relay Services, IP Relay Service, VoIP 911 Service, and Customer Care support.
11/17/2017 8:37:25 AM
UK-based Yack.net has developed a tool that records and transcribes video and voice calls, allowing users to go back to their chats for specific information.
11/17/2017 8:32:20 AM
Tata Communications announced the expansion of its growing markets to Brazil, utilizing its global network and the Seabras-1 system to make Latin American connections.
11/17/2017 8:26:57 AM
Kronos Incorporated revealed Workforce Dimensions, its next-generation workforce management platform. Kronos has redefined its technology with breakthrough user interface (UI), implanted artificial intelligence (AI), and machine learning technology.
11/17/2017 8:19:53 AM
Custom and vanity number provider RingBoost announced a significant expansion to its current premium telecom offerings.
11/17/2017 7:56:16 AM
Call centers face many challenges from high attrition rates to scheduling issues to stress put on ill-educated agents. That is where Florida-based CenturionCARES has come in to relieve some of the burden call centers experience.
11/17/2017 7:37:08 AM
TMC and Crossfire Media announced Rhonda Dirvin, director of Marketing at Arm, and Board Director at the OpenFog Consortium, will present a keynote at IoT Evolution Conference and Expo being held January 22-25, 2018 at Disney's Contemporary Hotel in Orlando, Florida.
11/16/2017 11:55:16 AM
TMC announced Business Communications Essentials Track at ITEXPO, to be held February 13 -16, 2018 at the Greater Fort Lauderdale/Broward County Convention Center in Fort Lauderdale.
11/16/2017 10:48:39 AM
11/16/2017 10:44:00 AM
The move to software-based solutions calls for new licensing processes and the implementation of software monetization platforms, Gemalto and THINKstrategies note in their white paper Software Monetization Best Practices: Lifecycle Methodology and Implementation Plan.
11/16/2017 9:28:49 AM
Call center management is not easy. You need to hit hard targets. You have to stay within strict budgets. And you must continue to educate and motivate your team members to keep them up to date and on board.
11/16/2017 9:25:39 AM
A recent Kantar TNS survey indicates consumers do not have a high comfort level with chatbots. But AI, automated customer service, chatbots, and connected devices are the wave of the future.
11/16/2017 9:21:50 AM
Entities with database, financial, high performance computing and imaging, hyperscale data center fast block storage, and storage disaggregation now have a new tool at their disposal. It's the XstreamCORE ET from ATTO Technology Inc.
11/15/2017 4:48:27 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Mary Clark, Head of Communications and Chief of Staff, Syniverse
11/15/2017 3:07:17 PM
20 Million IoT Devices Putting Enterprises, Homes at Risk, Including Amazon Echo and Google Home
11/15/2017 2:36:42 PM
Vodafone has announced a version of its brand positioning strategy, strapline and visual identity worldwide.
11/15/2017 2:14:41 PM
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