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RiverStar announced it will debut its QueView application at Interactions 2019. The Silver sponsor of the event will unveil the custom cherry-picking email application.
4/12/2019 11:46:58 AM
ECM refers to the combination of methodologies, strategies or software tools used to gather, manage, store, preserve, and deliver the information that supports the key processes of an organization.
4/12/2019 9:53:45 AM
The web-based NPAT application allows MSPs, resellers, and other partners to pre-qualify clients for deployment and identify potential trouble spots.
4/11/2019 6:18:14 PM
Genesys announced the Genesys PureEngage, PureConnect and PureCloud platforms can now integrate with Google Cloud Contact Center AI. The integration makes for a much easier path toward bot deployment or the implementation of automation across contact center efforts.
4/11/2019 5:50:40 PM
Investing in an effective HSE management system can make business operations easier for management and provide workers with a safe environment.
4/11/2019 4:26:22 PM
This week, Channel Partners provided the stage for CoreDial to put omnichanel on display. Demonstrations of the CoreNexa contact center solution will be taking place in booth #545 for the entirety of the event.
4/11/2019 4:20:48 PM
BullsEye Telecom unveiled its VoIP-based Key System this week at Channel Partners Conference & Expo. The new release is intended to ease the transition from POTS to VoIP by providing a familiar experience for end users.
4/11/2019 3:18:32 PM
Zip911 is rolling out a new carrier partner program and multi-level reseller portal that will help extend its enhanced features to more users through co-branding and co-marketing efforts.
4/11/2019 2:09:41 PM
New VS-Series Records and Stores Surveillance Footage; Runs an Entire Security Infrastructure on a Single Cloud-like Platform
4/11/2019 1:20:16 PM
ON Semiconductor recently released its new RSL10 Multi-Sensor Platform powered with a solar cell, designed to support the development of IoT sensors using solar energy harvesting to gather and communicate data through Bluetooth Low Energy.
4/11/2019 1:11:03 PM
Ooma unveiled expansion to its channel partner program with the addition of a new white label solution for Ooma Enterprise. The newly added solution delivers channel partners the ability to brand the service, set pricing, own the customer lifecycle and take advantage of Ooma's billing and tax collection tools.
4/11/2019 1:10:01 PM
This week, Windstream Enterprise (WE) announced that its OfficeSuite UC skill is now certified by Amazon and published live for the Alexa. The Amazon cloud-based voice service introduces voice-first interactions bringing added value and functionality to the WE UC solution.
4/11/2019 12:46:47 PM
New IoT-connected home device monitors the temperature and time on appliances and candles, then sends alerts to mobile phones to help prevent house fires
4/11/2019 12:41:01 PM
There's no denying how crucial the customer service experience is to business success. After all, as consumers ourselves, we often base our decisions on which brand to opt for on how well-accommodating a company is to our needs rather than just the products offered and their associated costs. As such, it makes sense to invest in this vital area of business. To this end, here are a few top tips that should help improve the customer service experience for your company.
4/11/2019 12:34:56 PM
The business world is mad for analytics and contact centers should be the foremost recipient of the knowledge. Once upon a time, performance metrics in the contact center were available only long after the fact, so managers were powerless to do much but hand out a stern lecture and a bit of remedial training. The customer who may have been affected by the bad service was probably long gone.
4/11/2019 7:00:00 AM
Advanced data analytics capabilities built into a modern workforce management solution could identify, for example, that a particular type of call is being transferred too often, or leading to callbacks by the customer (which kills metrics like first-call resolution). Identifying the most problematic calls can lead to improvements in call routing, desktop processes and even agent training. Improvement in all these metrics, of course, lead to greater customer satisfaction.
4/11/2019 7:00:00 AM
The combination of HIPAA compliance, a feature-rich UCaaS solution, a library of open APIs, and a dedication to its partner community have helped Phone.com grow its channel and customer base.
4/10/2019 7:31:35 PM
The Oakland Athletics announced the selection of RingCentral as the organization's official business communications partner, which will result in integration across the franchise and co-marketing efforts.
4/10/2019 5:34:00 PM
Mitel announced an extended partnership with Google Cloud to deliver exceptional reliability and customer experience. The announcement signals a deeper dive into AI, analytics and more while alos meeting the stringent compliance demands of HIPAA and SOC2.
4/10/2019 5:08:15 PM
Working Group will Develop IoT Security Best Practices, Influence Security Standards and Help Industry to Address IoT Threats and Attacks
4/10/2019 3:11:53 PM
On this episode of IoT Time Podcast, Ken Briodagh sits down with Dermot O'Shea, co-CEO, Taoglas, to talk about antennas and connectivity for Smart Cities, Fire prevention, IIoT, and more!
4/10/2019 3:03:16 PM
Last month, Impinj introduced new endpoint IC technology innovations that enable connectivity to everyday items in the retail, grocery, consumer packaged goods, and logistics markets.
4/10/2019 1:00:40 PM
Enter the smart city, where the Internet of Things will impact everything from lighting to the flow of traffic through urban centers.
4/10/2019 12:46:05 PM
Technology tools in the call center are only as effective as the people using and managing them. A comprehensive approach to contact center management combines technology with some basic workforce management principles.
4/10/2019 12:43:27 PM
Communications service provider MyNetFone recently announced the launch of a new solution that allows its virtual PBX phone system to be operated via a mobile app, enabling access to the system by remote workers.
4/10/2019 12:21:16 PM
Versa Networks, the innovator of Secure Cloud IP architecture, a software platform which delivers integrated cloud, networking and security services and company partner Axians, a provider of a comprehensive range of ICT solutions and services from business applications and data analytics to cloud services and cybersecurity; have announced that their partnership has resulted in a major customer signing with the technology service provider Zen Internet.
4/10/2019 12:17:40 PM
The new CT Cloud Unite app integration solution from CallTower provides UC integration with a variety of business and contact-oriented applications.
4/10/2019 12:14:13 PM
nexogy directly targets SMBs with its cloud-based communications services, including VoIP and business telephony, all at an affordable price point.
4/10/2019 12:08:12 PM
Ribbon Communications earlier this month announced they've partnered with Neustar, a leading global information services provider and the exclusive host of the ATIS Robocalling Testbed, to deliver a solution designed to combat robocalling and call spoofing. Ribbon completed the interoperability testing to support the STIR-SHAKEN industry effort, which is designed to help service providers protect consumers against robocalls and call spoofing.
4/10/2019 12:04:08 PM
As more businesses make the move to cloud, the race is on for communications service providers to deliver offerings that meet their needs. In light of this, Evolve IP, The Cloud Strategy Company, has announced it's working to become an early provider of Cisco's Collaboration Flex program which promises to bring full UC capabilities to businesses. According to company officials, once completed, it will be certified to deliver Broadcloud Calling and offer Cisco services along with it's enterprise voice portfolio.
4/10/2019 11:58:14 AM
India-based software development company Vindaloo VoIP Solutions, recently announced its bid to start offering innovative solutions and services for the mobile voice market via a new Mobile SIP dialer application.
4/10/2019 11:55:33 AM
Customer Experience (CX) is becoming a great priority for Communications Services Providers (CSPs), also known by some as telcos and, earlier this month, CX Network issued a fascinating report sharing specific data about how companies in the always competitive real time communications services industry are implementing or planning to implement programs designed to deliver great experiences.
4/10/2019 11:49:49 AM
SigFox teamed with iWire Connect and LITE-ON to ensure the safety of athletes, delegates and other attendees at this year's Special Olympics in UAE.
4/10/2019 11:49:04 AM
On a global basis we're becoming increasingly interconnected - the latest stats show over 56% of the world's population uses the Internet today - the Internet of Things (IoT) is basically a wide ranging network of various devices exchanging data on a regular basis. While it's happening in organizations worldwide, it's also occurring in individual homes and in our daily lives.
4/10/2019 11:27:13 AM
Statista reports that the annual global revenue from IT outsourcing is between 60 and 70 billion U.S. dollars. Software outsourcing services help companies develop products efficiently. Highly skilled developers bring a fresh perspective to projects and have robust workflows in place to ensure that products are launched on time.
4/9/2019 2:50:47 PM
New autonomous mobile robot can lift a ton of weight, now customers can add AI tools to all robots
4/9/2019 2:44:35 PM
SenRa announced this week it has collaborated with myDevices to launch the IoT in a Box with a solution focusing on end-to-end commercial refrigeration monitoring and management.
4/9/2019 2:13:30 PM
Kontakt.io, an Internet of Things location platform provider, has announced that it will collaborate with the IOTA Foundation, the non-profit open-source foundation behind IOTA.
4/9/2019 2:03:25 PM
The Leading IoT Event for the Enterprise seeks speakers to offer insight on the impact of IoT implementations across industries.
4/9/2019 1:54:37 PM
Solution to leverage 4G and 5G cellular signals to offer seamless indoor and outdoor location for increased supply chain visibility
4/9/2019 1:24:26 PM
The Leading IoT Event for the Enterprise seeks speakers to offer insight on the impact of IoT implementations across industries.
4/9/2019 1:16:40 PM
Atlanta-based blockchain software solutions provider GigLabs has announced the second release of CryptoRome to promote the adoption of blockchain technology within the gaming industry.
4/9/2019 12:45:45 PM
If you're worried about online safety when making a purchase, worry no more! Read our article to discover all the latest and safest online payment methods.
4/9/2019 8:56:35 AM
It's your worst possible nightmare. A hacker has breached the company's network and shut down its operations. Millions in revenue is being lost. And the even worse part - you're blamed. This is becoming an all too familiar scenario for CIOs and CISOs tasked with securing their companies' networks. No sooner have they entered an organisation and put security systems in place, then they find themselves blamed for a successful breach of the company.
4/8/2019 4:26:01 PM
Coincidence Amazon's plan to build a massive satellite constellation to deliver worldwide broadband leaks out the same week SpaceX announces its first launch for its broadband constellation? I doubt it.
4/8/2019 4:13:41 PM
Atmosic Technologies has launched a photovoltaic-powered connectivity product that is designed to extend the battery life of IoT devices through capturing photovoltaic power from ambient light sources.
4/8/2019 4:08:24 PM
Predix Manufacturing Data Cloud is designed to give customers access to connected factories with a cloud-hosted enterprise manufacturing system with performance at the edge
4/8/2019 3:41:56 PM
Cloud communications have arguably become the most important factor in the success of business today. With enhanced collaboration capabilities, the chance for even smaller businesses to have access to important tools, and the fact that cloud technologies are forever evolving, there's a reason the market is continuing to grow.
4/8/2019 3:39:42 PM
On Thurs., April 18 at 2p.m. ET / 11 a.m. PT, join Patrick Oborn, co-founder at Telarus and Pedro Luna, senior product line manager of MiCloud Connect at Mitel, for a closer look at the types of questions businesses should be asking when it comes time to purchase a new communications solution.
4/8/2019 3:28:28 PM
In an upcoming Webinar entitled, Five Ways to Maximize Success with Cloud PBX, executives from Brightlink and Protel communications will examine ways to drive more revenue and build greater customer retention with a cloud PBX solution. They'll also share tips about how to choose the best solution to resell. The Webinar will take place on Wednesday, May 01, 2019 at 2:00 pm ET/11:00 am PT.
4/8/2019 3:21:14 PM
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