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Modern contact center technologies allow customer service teams to operate much more efficiently to reduce cost per interaction, increase customer satisfaction and brand loyalty and, ultimately, generate revenue opportunities.
6/10/2019 9:12:55 AM
Political Campaign Cybersecurity
6/8/2019 9:54:36 PM
Grandstream is certifying its entire VoIP portfolio for PortaOne's PortaSwtich platform.
6/7/2019 2:56:12 PM
Money Tap has been developed to allow bank customers to simply and instantly remit domestic payments with only a bank account, phone number or QR code for the payment destination.
6/7/2019 2:02:31 PM
As older workforce retires and makes way for younger Millennials and Gen Y, even the style in which workforces are being managed is shifting. All of these changes require a Workforce Management solution to align employee needs with business goals.
6/7/2019 1:20:02 PM
A power outage created chaos and cause flight delays and cancellations at LAX airport.
6/7/2019 1:07:39 PM
For some people, an iPhone is the epitome of smartphone technology. In addition to the exceptional product quality, iPhone owners appreciate the user-friendly interface, and since the software is exclusively designed to work with the hardware, users have a greater sense of security and privacy.
6/7/2019 11:58:09 AM
So you have finally decided to end your 9 to 5 job job and start your blogging or e-commerce or any online business, but starting an online business is not that easy, especially if you do not have the right knowledge. I remember being confused and looking for answers everywhere when I was a beginner, and after years of research, I have come up with certain things that will help you start an online business as a beginner.
6/7/2019 11:18:30 AM
There's no doubt that running a business takes a lot of time and effort. For someone who has just begun in this field, it's important that you have a clear vision and goal at all times.
6/7/2019 11:11:25 AM
Call analytics today are software-based and connected to your UC system. While the information generated may still be used for call accounting purposes, this information can be used for so much more.
6/7/2019 10:55:11 AM
Even if you're not in a business that requires you to record calls, you might be surprised at how a call recording solution can benefit your business processes.
6/7/2019 10:41:53 AM
The algorithms, metrics and parameters that go into automated call center scheduling need not be a mystery, and managers can glean the most value from the solutions they use with a simple understanding of some of the key technologies and variables that go into successful scheduling practices.
6/7/2019 10:29:31 AM
It's not a great secret that adherence to the call center schedule is one way to keep quality high while avoiding having to add to the headcount. The question is, how do you maintain high adherence?
6/7/2019 10:21:42 AM
There are plenty of criteria to consider when choosing a business VoIP service provider. Understanding the specific needs of a business, how VoIP works and how services will be delivered and priced are all key factors when making a service provider choice.
6/6/2019 2:59:00 PM
Baltimore is Losing Millions to Ransomware, Your Business Can't Afford to
6/6/2019 2:58:03 PM
The goal of a cloud-based contact center solution should be to enable an optimal customer experience by matching each customer with the best agent, regardless of channel.
6/6/2019 2:31:33 PM
High turnover translates into high costs for recruiting and training, diminished employee productivity, and low morale among the very people who are interacting with customers.
6/6/2019 12:59:28 PM
center management is in constant recruiting and hiring mode. Since using employment agencies is expensive, many call center managers are obliged to do the job themselves. Here's how social media can help.
6/6/2019 12:15:21 PM
To help businesses across the U.S leverage effective cloud communications services, IPFone has announced a new partnership with Telegration.
6/6/2019 11:57:18 AM
Most businesses collect and store huge amounts of data as a routine course of action. But often that data sits unanalyzed. A proper WFM solution can properly analyze data and help businesses reduce costs while realizing increased productivity and efficiency.
6/6/2019 11:12:49 AM
An increasingly virtual or remote workforce can offer a host of benefits but also management challenges, particularly in the call center.
6/6/2019 10:57:54 AM
From better automation to robots and connected machines that communicate and operate via digital networks, there's a number of ways the future of the factory will be dynamically different from even just a few years ago.
6/6/2019 10:31:39 AM
High turnover translates into high costs for recruiting and training, diminished employee productivity, and low morale among the very people who are interacting with customers.
6/5/2019 6:04:44 PM
Getting from order to auto-renewal with zero effort from customer service is what is expected today. Gemalto, a Thales company, talks about just that on its new webinar, June 14 at 2PM ET.
6/5/2019 5:40:22 PM
The Bitcoin revolution has been shaking the grounds in the last few years. What started out as a cryptocurrency that was valued at around $30 - $50, now has an estimated $8000 - $9000. The peak was back in 2017 when every Bitcoin was worth around $18,000.
6/5/2019 10:25:14 AM
With more cellphones in the world than people, there is ample opportunity in terms of the phone accessory industry. Between add-ons and pop-ons, phones are creating a market with just accessories alone. In particular, phone cases are popular as people look to reflect individuality in a functional accessory.
6/5/2019 10:19:27 AM
The XaaS model of delivering solutions as a service, through the cloud, is an ideal match for unified communications offerings.
6/4/2019 12:44:28 PM
Scandinavian telecommunications provider Telia Norway has announced it partnered with communications software provider IMImobile to resell it's cPaaS offering.
6/4/2019 12:35:19 PM
With digital transformation a priority for businesses across industries, the move from legacy systems to cloud-based storage systems is underway.
6/4/2019 10:16:47 AM
The power of a successful marketing campaign is immeasurable for big companies but what makes one advert special and another not so spectacular? Marketing agencies that have their finger on the pulse of public feeling are often responsible for the most memorable, influential and lucrative of advertising campaigns
6/4/2019 9:43:02 AM
Latin American technology solutions provider BairesDev gives organizations immediate access to the top 1% of tech talent for end-to-end project management and delivery.
6/4/2019 9:34:37 AM
Are you searching for some of the best free alternatives to Microsoft Word for students? If yes then I am here to help you out. As a student you have a lot of expenses. You have to pay for your college/school fees. As well as you need money for other educational needs.
6/4/2019 9:22:34 AM
Gone are those days when you had to wait for days or even weeks to watch your favorite TV show or a movie. Today you can watch whatever you like at any given time and on any device, thanks to IPTV. You may have heard about this technology before, but if you do not know what it is then you should know that it is the best alternative to classic television.
6/4/2019 9:14:56 AM
NexusTek has redefined its MSP practice with four managed services plans to eliminate the frustration SMBs feel around IT pricing, management, integration, and support.
6/3/2019 5:34:16 PM
Tata Communications has put IoT on the table with its Internet of Things Marketplace - a platform for IoT practitioners and enterprise customers to discover and explore new market opportunities.
6/3/2019 3:04:42 PM
Breadware aims to become the world's most trusted source for businesses to plan, build and launch IoT products.
6/3/2019 2:44:33 PM
Cybersecurity and RTLS Integrations Drive Better Equipment Capital Planning, Enabling Improved Delivery of Care
6/3/2019 2:26:26 PM
NordVPN, a VPN service provider offering an algorithm that currently allows end-users to automatically connect to the fastest server, announced a new edge solution called NordLocker.
6/3/2019 1:52:40 PM
Autogrid will help Schneider Electric reinforce its position in edge control software and analytics for microgrids and distributed energy resources
6/3/2019 1:15:42 PM
Atmosphere IoT announced that Neal Tovsen has joined the company as Vice President of Engineering
6/3/2019 12:51:57 PM
Technological innovation has made a significant change in all spheres of life over the last decade or so, and the field of dentistry has been extremely proactive about embracing these changes. There are a plethora of new technologies that have taken the experience of patients to a new comfortable level altogether. Be it software for dental offices or advanced dental procedures, there are plenty of options for today's tech-savvy dentists and their patients.
6/3/2019 10:50:15 AM
A very warm welcome to all our technology-savvy friends! In today's post, we are going to share a list of the most important upcoming technology events according to Team One Exhibits. We have no doubt that many of these conventions and trade shows will interest you.
6/3/2019 10:46:13 AM
Windows are a must have in every home for ventilation purposes. However, necessity should not erase the need to make it aesthetically pleasing. Which is why window styles and technology are updated for beauty, and of course, safety. Some companies offer features like a safety window film which is currently in trend. Most of the incoming trends are modern, clean and simple.
6/3/2019 10:40:53 AM
Technology and digital infrastructures can put businesses ahead of their competition. This means that as technology is evolving, there is a corresponding increase in the speed of businesses.
6/3/2019 10:36:05 AM
Many people around the world - about 300 million - suffer from decreased vision or blindness. Improved medical technology has been making it easier for nearsighted and farsighted patients to see. They have also been making great progress in improving the odds of saving the vision of macular degeneration and glaucoma patients.
6/3/2019 10:32:11 AM
Thanks to the evolution of technology, there are now electronic dog collars that are hybrids of traditional collars and GPS tracking devices. These aren't just the invisible fence electronic shock collars we're talking about either-these GPS collars do so much more than eliminate the need for a fence.
6/3/2019 10:21:31 AM
Without a doubt, Physiotherapy is a fascinating area full of possibilities of specialization. And, nowadays, many people have become even more interested in the performance of these professionals in the area of sport. But how exactly can the physiotherapist improve sports performance in different modalities?
6/3/2019 10:13:41 AM
How much do you know about your customers, their experiences, and their needs? The fact is, the more you know, the more you are able to adapt your entire business - from product to customer service - to more effectively meet their needs and desires.
6/3/2019 10:05:49 AM
Hostmonster is a web hosting company that's been around since 2005. They operate out of Provo, Utah as one of several different web hosting companies owned by a single corporation. Under the same banner are familiar names like BlueHost and less familiar ones such as JustHost.
6/3/2019 10:05:43 AM
It's a problem that isn't discussed much outside of career centers or job fairs, but it's true: A large percentage of college students aren't going to work in their desired field. This means that, while you might study to get an English degree, you could end up with a job in business. And this isn't a minor issue: One-third, or even more, of graduates are going to have a job mismatch. But why, and how can you avoid it?
6/3/2019 9:57:47 AM
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