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It is difficult for modern people to imagine life without a mobile phone. However, there are times when it may be inconvenient to use a mobile phone (when driving a car, walking fast or running). In those situations, the Bluetooth headset overcomes everything. The headset allows you to connect to various types of devices that support the Bluetooth protocol, so you can drop your hands and communicate freely.
9/24/2018 5:23:34 PM
The need for a company like Duke to quickly call on employees of all stripes to help out with the recovery effort demonstrates the importance of being able to schedule employees quickly and easy, and to outfit them with access to call center resources. Workforce management software and cloud-based contact center solutions can allow for that.
9/24/2018 3:14:36 PM
Use mobile channels, social media, your own website to tell your story, demonstrate your value proposition and customer success stories, and engage with your customers and prospects.
9/24/2018 3:05:08 PM
The Spanish multinational known for their international numbering and PBX services integrated with WebRTC doubles its bet for that technology and launches the Call Center service based on the WebRTC.
9/24/2018 1:43:55 PM
AI has outperformed humans in reading comprehension, may encourage customers to be more honest, take the time to customize their own solutions.
9/24/2018 1:41:02 PM
Juventus has announced a partnership with Socios.com, a blockchain-based fan engagement platform, to launch a fan token that will tap into its existing fan base build engagement and loyalty and further build its followership.
9/24/2018 1:30:30 PM
Fog World Congress 2018 will feature diverse topics ranging from tutorials and research to the social impact of AI, autonomous robotics and blockchain in fog environments
9/24/2018 1:26:09 PM
Nearly 200,000 customers in and around Ottawa were without power after a pair of devastating tornadoes tore through the area around Canada's capital about 90 minutes apart
9/24/2018 11:31:40 AM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
9/22/2018 7:00:00 AM
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, and one area most notably grabbing attention is the cloud communications space. So, with the weekend upon us, there's no better time than the present to take a look back at the week that was in cloud communications news: Time for the Week in Review!
9/22/2018 7:00:00 AM
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, and one area most notably grabbing attention is the unified communications space. So, with the weekend upon us, there's no better time than the present to take a look back at the week that was in unified communications news: Time for the Week in Review!
9/22/2018 7:00:00 AM
Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. With the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking: Time for the Week in Review!
9/22/2018 7:00:00 AM
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferencing offers a cost-effective option to enabling the communication and collaboration required to run a profitable, high-performing organization. So with the weekend upon us, there's no better time than the present to take a look at the week that was in audio conferencing news: Time for the Week in Review!
9/22/2018 7:00:00 AM
New York University (NYU), which already offered courses in Blockchain, has now expanded its course selection due to demand, and has announced students will be able to major in blockchain through its Stern School of Business.
9/21/2018 5:39:09 PM
The United Kingdom's largest online pharmacy, Pharmacy2U announced the selection of RingCentral as the cloud platform to serve as the backbone of the company's customer experience, supporting the firm's growth and service efforts.
9/21/2018 4:15:36 PM
This week, MAXtech Agency completed the purchase of DigiFone. MAXtech Agency can now integrate DigiFone's hosted VoIP services expanding the firm's offerings aimed at the SMB space.
9/21/2018 2:38:06 PM
While it's unfortunately not unusual for wildlife to find their way into electrical substations and knocking out power to service areas, it's somewhat unusual for household pets to be the culprits.
9/21/2018 2:37:24 PM
For some businesses, it's something of a last thought. However, for those that really want to go the extra mile for their customers, investing in a solid customer relationship management platform is absolutely essential.
9/21/2018 2:16:30 PM
They are not going to work for every business out there, but some absolutely rely on the advantages that conferences bring to the table.
9/21/2018 2:12:52 PM
Proprietors of FREESWITCH, SignalWire Inc, announced the immediate availability of SignalWire CLOUD its newest advanced communications platform. The new release allows for accelerated application development on a flexible foundation while cutting cost and complexity as well as the headaches of scale involved in the process.
9/21/2018 2:01:22 PM
A power outage at Busch Gardens in Tampa, Florida, shut down rides, stranding riders early Wednesday afternoon.
9/21/2018 1:56:25 PM
XOP Networks announced its WebRTC based Click-To-Call VAS Application. The USN (Universal Service Node) platform provides a number of capabilities including Web conferencing, video conferencing and audio conferencing and more.
9/21/2018 1:29:29 PM
FixStream, an AIOps Expo gold sponsor, has come out with a new book for people who want to learn about the important new product category calls AIOps. The book is called AIOps For Dummies.
9/21/2018 11:56:09 AM
LogicMonitor, whose vice president of product will be speaking at AIOps Expo early next year, this week announced two new members have joined its executive team.
9/21/2018 11:52:52 AM
Holiday hiring has begun. This story talks about recent customer service hiring and staffing trends and what's happening this time around.
9/21/2018 11:47:48 AM
The most important time for companies and their employees to receive and respond to customer feedback is when the customer is right in front of them.
9/21/2018 11:31:42 AM
Numonix has introduced a new RECITE Client-Side Recorder for Skype for Business. This solution allows organizations to access Office365 recordings securely.
9/21/2018 11:26:41 AM
Vindaloo VoIP Solutions of India has come out with a videoconferencing offering for the health care industry.
9/21/2018 11:24:09 AM
As of 2014, the UK communications sector included over 8,000 companies employing over a quarter of a million people. With strong growth predicted for the sector, there are a number of investment opportunities available, particularly in the mobile and cloud computing sub-sectors.
9/21/2018 9:38:57 AM
These days, people want to store their data as safely and efficiently as possible. This is especially true when it comes to personal and corporate records, as the private information of others is being regularly lost or stolen, sending people into panic, businesses into major disrepute and their stocks cascading down to rock bottom.
9/21/2018 9:34:58 AM
Frost & Sullivan named Martello to two of its 2018 honors. It was recognized as a 2018 Price and Performance Value Leader in Network Application Monitoring Performance after Frost & Sullivan surveyed vendors across the categories of service experience, purchase, functionality, ease of use and quality.
9/20/2018 3:42:48 PM
Frost & Sullivan named Martello to two of its 2018 honors. It was recognized as a 2018 Price and Performance Value Leader in Network Application Monitoring Performance after Frost & Sullivan surveyed vendors across the categories of service experience, purchase, functionality, ease of use and quality.
9/20/2018 3:39:13 PM
Vonage reached an agreement to acquire NewVoiceMedia. Vonage will purchase the Contact Center as a Service (CCaaS ) provider for $350 million giving the cloud communications provider a more complete communications portfolio.
9/20/2018 1:21:20 PM
Nemertes, Transparency suggest strong demand for large videoconferencing systems.
9/20/2018 12:18:02 PM
WFM messaging is an ideal way to get the word out about campaign efforts, company updates, and training logistics. Contact center managers can use messaging to ask agents if they're available to fill in for another employee, to alert workers of schedule changes, and more. Plus they can employ messaging to ask agents for their input on specific issues.
9/20/2018 11:52:49 AM
Workforce management solutions can automatically analyze the broad range of data needed to create precise forecasts, use that information to create schedules, and even measure adherence and do intraday schedule management. And that can go a long way toward helping contact centers address the larger workforce and greater call volumes they will contend with during the holiday rush.
9/20/2018 11:48:02 AM
Ciena continues to reinforce the message that while automation is important, given the legacy networks in place today are too manually intensive, network operators need more than that alone. What they need, the company says, are adaptive networks.
9/20/2018 11:42:30 AM
Ericsson has formed a triumvirate with ECI Telecom and Juniper Networks so it can more effectively move on the 5G opportunity.
9/20/2018 11:34:16 AM
Panasonic System Communications Company of North America has unveiled two new network-connected document scanners. The KV-N1058X and KV-N1028X each feature a five-inch color touchscreen, a variety of security capabilities, the ability to scan documents directly from a mobile device, and a three-year warranty.
9/20/2018 11:29:35 AM
The CCA announced Reinvent Telecom as the newest member of the organization. The UC, collaboration and contact center solution provider joins a forum focused on assisting industry growth.
9/20/2018 11:25:30 AM
Renesas Electronics Corporation and Integrated Device Technology have signed a definitive agreement under which Renesas will acquire IDT for an equity value of about $6.7 billion.
9/20/2018 10:00:00 AM
Microtransactions help the game and mobile apps developers make massive profits. Over the recent years, this business model has become one of the most prominent trends in the mobile app market.
9/20/2018 9:42:57 AM
In a recent announcement, Teslonix, an Internet of Things (IoT) connectivity and management solutions provider, and Farsens, a chip manufacturer for wireless and battery free sensors, have made public a business collaboration agreement.
9/20/2018 9:30:00 AM
To find out how your network and organization can benefit from an SBC, join Ingate Systems and TMC for the upcoming webinar 8 Reasons to Use an SBC.
9/20/2018 9:22:57 AM
AT&T and the City of Los Angeles are looking to team up to make LA one of the smartest cities in America and to Drive Traffic, Public Safety and Disaster Preparedness.
9/20/2018 8:30:00 AM
Software licensing, management, and monetization platforms can address on-demand business model complexity and software security challenges.
9/19/2018 5:25:58 PM
TetraVX is expanding its solutions through the acquisition of Co-Mergent.
9/19/2018 4:37:57 PM
AVOXI unveiled its customer control solution for International SIP Trunking, providing support for outbound call traffic in addition to cloud connectivity for contact center or PBX platforms.
9/19/2018 4:19:03 PM
Partnership builds on SAS' position as the IoT analytics leader in smart cities arenas.
9/19/2018 3:57:01 PM
Gambling dates back to as early as the 9th and 10th century. Staking ones valuables in the wish to win more money or valuable over a card game or through lotto or dominoes first originated in China. But gambling spread far and wide and the first proper casino started operating in Venice, Italy in the early 16th century. From then till now casinos and the gambling industry has undergone a sea of changes.
9/19/2018 2:08:18 PM
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