ARTICLES & COLUMNS

Last Updated: 3:50 PM EST - Sep 20, 2021

TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Leading Tech Companies Put Customer Sentiment in Spotlight

8/10/2021 10:50:29 AM

AWS and Qualtrics are just two of the many tech companies investing in customer sentiment technology for deeper understanding.

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With Innovation Booming in Tampa Bay and St. Petersburg, Senet Announces Expansion of LoRaWAN Network

8/10/2021 10:30:02 AM

Senet, the provider of cloud-based software and services platforms that enable global connectivity and on-demand network build-outs for the Internet of Thi…

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How can Healthcare Organizations Overcome a COVID-Data-Overload to Avoid Digital Slowdown?

8/10/2021 10:25:26 AM

As we enter the second year of a global pandemic it's clear that COVID makes no exemptions in its attack; our economies have been hit hard and almost every…

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New Exhibitors Added to the 2022 #TECHSUPERSHOW

8/9/2021 3:50:06 PM

TMC today announced an impressive amount of Exhibitors who signed on to join us at the #TECHSUPERSHOW, being held February 8-11, 2022 at the Broward County…

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Archway Marketing Services Turns to 8x8 for Cloud Overhaul

8/9/2021 3:30:00 PM

Archway Marketing Services will be utilizing 8x8 cloud services to enhance contact center and employee operations.

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Avaya Expands Business Capabilities with CTIntegrations Acquisition

8/9/2021 3:25:43 PM

Avaya has announced the acquisition of longtime partner CTIntegrations, allowing customers to take advantage of new digital resources for contact center op…

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Kahuna Blockchain-Based Social Media Ecosystem Goes Live in October

8/9/2021 12:06:07 PM

Kahuna will be launching the first ever decentralized social media platform later this year, offering content creators a unique way to monetize their conte…

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Privileged Access Management is More Crucial than Ever As Endpoints Continue to Expand Network Edge

8/9/2021 10:36:15 AM

For organizations looking to break beyond the limitations that traditional cloud-based networks impose, edge computing can make all the difference. Often t…

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Los Angeles Pacific University Turns to DialPad for Contact Center Switch

8/6/2021 3:58:00 PM

LAPU has teamed up with Dialpad to transform the university's current contact system with advanced cloud technology and advanced solutions.

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G2 Names Nextiva Mid-Market Leader

8/6/2021 3:34:02 PM

The G2 Summer 2021 report named Nextiva a Mid-Market Leader for VoIP, earning such status for the third consecutive quarter.

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TimeTrade SilverCloud Renamed Engageware, Highlighting CX Focus

8/6/2021 1:24:30 PM

By renaming the company Engageware, leaders at the company believe it will emphasize the organization's commitment to focusing on creating better customer …

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New Study Finds Varying Success Among Internet-Based Customer Experiences

8/6/2021 1:18:05 PM

A new ASCI report revealed how customers rate their experiences with the most notable internet-based companies.

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Video Chat Helps Companies Maintain High Touch Customer Experiences

8/6/2021 12:48:42 PM

Companies looking for better and more intuitive customer engagement these days are focusing on what's known as "high touch" digital processes. "High touch"…

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MPaaS Helping Agencies with Data & Insights

8/6/2021 11:39:58 AM

Data is incredibly important today. From collecting massive amounts of information - to finding efficient systems that can analyze and extract valuable ins…

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The Future of Work Dependent on Various Corporate Cultures and Ideologies

8/6/2021 11:34:17 AM

Although COVID-19 has transformed the workforce virtually overnight, there is no clear consensus on what the workplace will look like moving forward. Worke…

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Cobrowse Continues to Provide an Exceptional Guided CX

8/6/2021 11:29:34 AM

Companies that effectively engage with their customers through Guided CX enjoy higher customer satisfaction, greater opportunities to sell new products and…

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How Technology will Influence and Change Fashion?

8/6/2021 11:21:03 AM

The benefits of technology extend beyond optimizing a company's processes, since it provides more and better tools for companies to satisfy their customers…

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Why you should metal 3D print

8/6/2021 10:40:06 AM

If you are planning on producing metal parts you can use multiple different manufacturing methods. CNC machining services can create the metal products for…

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Starting Entrepreneur and Experiencing Stress? Here are 3 Tips!

8/6/2021 10:29:34 AM

? Did you start your own company? Congratulations! It's great to be able to work for yourself. You are your own boss and you can do things exactly the way…

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Importance of IT Security and CX Enhancement for Large Enterprises

8/6/2021 10:21:05 AM

Cybersecurity issues are on the rise and becoming a day-to-day struggle for large enterprises. The global information security market is likely to reach US…

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Four tips for the best 3D printing results with PLA filament

8/6/2021 10:16:21 AM

When producing a three-dimensional part, you could decide to outsource the production to a CNC machining service. However, this is not always the best avai…

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How to Add Ringtones to an iPhone Using a PC?

8/6/2021 10:10:38 AM

Every iPhone user wants to set their own customized ringtone on their phone and call notification, but the problem is there are not enough options availabl…

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Key Reasons Outsourcing Could Help to Grow Your Business

8/6/2021 10:02:15 AM

When many entrepreneurs decide to start a business, they automatically start to look at the ways in which they can grow it. Of course, there are all sorts …

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4 Ways Data Science Services And AI Can Transform The Utilities Industry

8/6/2021 9:57:26 AM

Each and every sector in the society relies on the energy industry for functioning appropriately. From agriculture to transportation and manufacturing, the…

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Los Angeles Pacific University Turns to Dialpad for Contact Center Switch

8/6/2021 12:00:00 AM

Cloud contact center solutions provider Dialpad recently announced a new business relationship with Los Angeles Pacific University, as the online instituti…

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CenturionCARES Releases Contact Center Software v14.5

8/5/2021 5:21:42 PM

Call centers have played a unique role in helping businesses to maintain customer service levels during the global pandemic. While COVID-19 shutdowns are n…

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Contact Center Leaders Struggle with Future of Work Post-Pandemic

8/5/2021 5:16:04 PM

Post-pandemic strategies are all the buzz across business right now, even as COVID-19 cases are seeing an increase across the nation. Many companies, despi…

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Evolving Workforce Models Shine Spotlight on Collaboration Tools and Voice Quality

8/5/2021 3:37:12 PM

As workforce models evolve, businesses need the right tools to communicate, placing a premium on UCaaS, collaboration suites, and voice quality.

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Ernst & Young Australia to Acquire MSSP and Cybersecurity Firm SecureWorx

8/5/2021 3:08:25 PM

Ernst & Young Australia announced this week that it plans to acquire MSSP and cybersecurity consulting firm SecureWorx (not to be confused with the U.S.-ba…

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Federal Government Begins Push for More Omnichannel Communications Across Agencies

8/5/2021 2:13:59 PM

Can a federal government mandate better customer support? Not among private companies, certainly. But the Biden administration seems poised to make an atte…

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Workers Driving the Shift to a Bring Your Own Environment (BYOE) Culture

8/5/2021 12:36:48 PM

The BYOD trend is steadily evolving to a bring your own environment (BYOE) work culture as a result of the COVID-19 pandemic. Businesses are rethinking the…

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Quanergy Signs Distribution Deal with Power Motion

8/5/2021 11:43:17 AM

Today, Quanergy announced a partnership with industrial automation distributor Power Motion to provide 2D and 3D LiDAR solutions for industrial automation …

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Qaunergy Signs Distribution Deal with Power Motion

8/5/2021 11:43:16 AM

Today, Quanergy announced a partnership with industrial automation distributor Power Motion to provide 2D and 3D LiDAR solutions for industrial automation …

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China May Be Six Years Ahead of U.S. in Blockchain Development

8/5/2021 11:37:23 AM

China may be as much as six years ahead of the U.S. in blockchain development, according to the founder of a leading cryptocurrency hedge fund. The central…

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Questionmark Employer Survey Reveals Major Cybersecurity Concerns

8/5/2021 10:15:35 AM

New research found a significant percentage of employers are anticipating a cybersecurity breach, as the drive toward hybrid work continues to surge.

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Fully Managed Strengthens Operations with Quartet Services Acquisition

8/5/2021 10:11:11 AM

Quartet Services will now become an official part of the Fully Managed family, supporting the company's efforts to expand across North America.

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A Guide: Investing in Oil Stocks and Oil Stocks Trading

8/4/2021 3:28:30 PM

Oil is the most traded commodity in the world, and its price influences the global economy in so many ways. Investing in oil is a good idea although it inc…

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How payments have transformed: Towards portability of card machines

8/4/2021 3:04:28 PM

The payment sector has transformed greatly with the introduction of card machines. The portability feature in the card machines has become imperative for b…

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Small Business Remote Work Tools During Crisis's

8/4/2021 2:36:56 PM

The past 18 months have been difficult for businesses of all sizes, especially small and growing businesses. When the Covid-19 virus began to spread quickl…

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BJ's Wholesale Launches Automated Voice-Based Virtual Assistant for Older Shoppers

8/4/2021 2:19:11 PM

BJ's Wholesale Club has implemented a new automated voice-based virtual assistant from Everise to help cater to its older customers. The technology has bee…

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How to Use Tech to Manage a Team That's Really Remote

8/4/2021 2:01:34 PM

Remote teams are becoming more and more commonplace. Companies great and small are embracing a remote work model as they navigate the nuances of the modern…

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Unified Communications Paired with SASE Drives Digital Transformation

8/4/2021 1:48:24 PM

Including SASE in a digital transformation strategy supports UC services and new remote work models by securing network connections, while improving qualit…

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AMP Agency Combines DX Division with SmallTalk

8/4/2021 1:04:07 PM

After the recent purchase of SmallTalk earlier this year, AMP Agency officially announced the company will condense SmallTalk with AMP's own digital experi…

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Which Industries and Investments Make Sense as COVID-19 Turns the Corner

8/4/2021 12:33:16 PM

The world is changing, creating new opportunities for education and in job markets for people to leverage emerging global trends.

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IoT Evolution Announces Winners of 2021 Asset Tracking Awards

8/4/2021 12:14:47 PM

IoT Evolution World and IoT Evolution Magazine, leading print and online voices of the high-growth Internet of Things marketplace, announced today the reci…

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The Remarkable Story of Datamation, America's First Computer Magazine

8/4/2021 12:03:40 PM

In 1957, America's first computer magazine, Datamation, was launched, the name created by combining the words data and automation.

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Here, There, and Everywhere: Learning Can Be Enhanced on Campus or At Home

8/4/2021 10:38:42 AM

Online learning emerged as a safe and viable option for education continuity during the Covid-19 pandemic. Today, 65 percent of teachers reported using dig…

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Conversational Customer Engagement Platform Dixa Announces $105 Million Funding Round

8/4/2021 10:30:45 AM

Today, much of the buzz around customer service methodology includes something called "conversational customer engagement." At its core, it's about messagi…

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Finding Rare Parts for Your Electronic Device

8/4/2021 10:06:17 AM

Getting the right electronic components for your device isn't always easy. Unfortunately, some parts are rarer than others and those that are particularly …

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Essential technologies required for online gaming

8/4/2021 9:31:59 AM

Online games employ cutting-edge technology to offer a fair and ethical gaming platform for their customers, as well as a consistent gaming experience acro…

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