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Nokia announced late last week the world's first mixed reality neurosurgical live streaming event, which was conducted at Helsinki University Hospital in Finland. The procedure was livestreamed to about 100 neurosurgeons with the help of Nokia's OZO Live. The livestream provided a more immersive view of the surgery and operating room coordination.
6/13/2017 7:00:00 AM
When a customer reaches out to a call center, that's often their first point of contact with a company. Therefore, it's in everyone's best interest for the call to go well. That's never a guarantee when the agents aren't motivated to do a good job. Here are a few sure-fire ways to keep agents motivated this summer and all year long.
6/13/2017 7:00:00 AM
Yamaha announced that it is committing itself fully to the UC market by developing a dedicated UC department. This department will focus on solutions that enhance communication and continue to develop products that help organizations reach their business goals.
6/12/2017 5:32:39 PM
Call center scheduling is an important part of any successful operation. It makes tracking PTO easier, (hopefully) keeps agents happy and allows managers to track remote and in-office agent hours more easily. However, call center scheduling also has another purpose: boosting agent performance.
6/12/2017 5:20:13 PM
Let's take a look at some common mistakes and what call center managers should avoid when it comes to performance management.
6/12/2017 5:14:48 PM
To this end, NETSCOUT recently unveiled the VSOUT, VSTREAM and virtual nGENUISONE - all aimed at extending service assurance. This includes broad application assurance, which covers custom or off-the-shelf applications running in the cloud, or physical or virtual data centers.
6/12/2017 4:31:58 PM
Hortonworks Flex Support Subscription provides a single Hortonworks Data Platform support subscription that is transferable between the cloud and on-premises deployments.
6/12/2017 4:08:48 PM
Cloud technology has transformed the industry by effectively removing the need for enterprises to own, operate and manage an on-site contact center system. However, many contact centers are still not utilizing the technology to its full potential. In this article, we will reveal the worst mistakes you can make when deploying and using cloud contact center technology.
6/12/2017 4:01:47 PM
Apps have become popular for their convenience and availability, but they're starting to eclipse other, more traditional forms of digital visibility. Businesses are being forced to rethink how they establish and maintain their digital presence in multiple areas.
6/12/2017 3:48:16 PM
The smartphone market has been vastly different largely because, like the PC market before it, it has always been vendor rich. Yes, Apple has a big part, but you generally always have a choice of several strong alternatives that are moving more rapidly. Granted, Samsung moved a tad too rapidly, and its last phone was so hot it literally caught on fire.
6/12/2017 3:42:27 PM
Software-defined networking and network functions virtualization will be hallmarks of the 5G networks of the future.
6/12/2017 2:54:11 PM
It's always exciting to talk about how the biggest cities in the world are implementing new Smart City strategies. Chicago, London, Singapore and many others around the world are taking leadership roles in the global IoT, with test cases and economic development strategies focused on the data and technology that is designed to improve citizens' daily lives and increase the cities' efficiency and services.
6/12/2017 2:08:28 PM
ZTE has a remote control service for 5G-connected underwater vehicles that use virtual reality. And it's demonstrating that solution at the 5G World Summit this week in London.
6/12/2017 1:59:45 PM
Overall fraud last year rose 16 percent from the year prior, affecting 15.4 million U.S. consumers. That's the highest annual incidence of fraud on record.
6/12/2017 1:28:14 PM
For years, the music industry was largely left alone by tech innovators. However, it seems as if we're in the middle of a boom. New ideas are being brought to market at an astonishing pace, which begs the question: What does the future hold?
6/12/2017 12:58:53 PM
CloudGenix's new SD-WAN system represents an industry first, the only system in the market that offers an application-defined basis.
6/12/2017 12:56:32 PM
An upcoming webinar from Gemalto will take a closer look at how to successfully embrace and launch emerging servitization business models. The webinar, titled Top Servitization Business Models in the High End Equipment Sector, is a part of Gemalto's quarterly Ask the Experts series, and will take place on June 14 at 11:00 a.m. EDT / 5 p.m. CEST.
6/12/2017 11:31:56 AM
Our interconnected world will provide a wealth of new possibilities for dozens of industries, including field service.
6/12/2017 11:00:00 AM
On this episode of the IoT Time Podcast, Ken Briodagh sits down with Bruce Sinclair, author of the book IoT Incorporated
6/12/2017 10:49:58 AM
An upcoming webinar from Gemalto will take a closer look at how to successfully embrace and launch emerging servitization business models. The webinar, titled Top Servitization Business Models in the High End Equipment Sector, is a part of Gemalto's quarterly Ask the Experts series, and will take place on June 14 at 11:00 a.m. EDT / 5 p.m. CEST.
6/12/2017 10:39:56 AM
There's value in using remote agents, but also value in using call monitoring with them.
6/12/2017 10:19:14 AM
If there's a faulty link anywhere in your company's supply chain, it can fall apart quickly. A dysfunctional warehouse, unreliable carrier or any other kind of inefficiency can throw your entire business out of sync and make it that much more difficult to reach the level of success you want.
6/12/2017 10:09:57 AM
By merging two of the world's most embedded IP session management technology companies are now focused on the next gold rush in IoT.
6/12/2017 9:00:00 AM
OpenMarket and Ecrio demonstrated the first Rich Communication Services (RCS) for IoT use cases with Samsung on T-Mobile's network at LiveWorx.
6/12/2017 8:00:00 AM
Voice biometrics become easier to put in place with VoiceVault's Fusion 9 system.
6/12/2017 8:00:00 AM
Work to ready for 5G connectivity continues to move forward.
6/10/2017 9:30:00 AM
Call recording is a fixture in the modern organization. From compliance and quality assurance, to training and sales, the uses are many and the benefits are real. Nicety to necessity, call recording is integral to the contact and operations as a whole. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in call recording news: Time for the Week in Review!
6/10/2017 9:00:00 AM
Aspect Software, Mahindra Comviva, ShoreTel, and TELUS International were front and center this week in our Contact Center Solutions coverage.
6/10/2017 8:45:00 AM
Welcome to the IoT Evolution Week in Review, my friends. This week, we've been talking about the payments via IoT, Canadian Telecoms, big money investments and more. Let's get into it, shall we?
6/10/2017 8:30:00 AM
There were a lot of moves, adds, and changes this week in Transforming Network Infrastructure. That included Switch moving to take aim at Uptime Institute with its new standards initiative. It entailed Telstra adding Company85 to its business. And it involved Infinera changing its data center interconnect solution via the addition of new functionality.
6/10/2017 8:30:00 AM
Our multi-gigabit world demands network modernization. Legacy networking solutions can't keep up with the growing requirements of the network, so the move to multi-gigabit Ethernet is must in today's fast paced, SaaS-tastic business landscape. So with the weekend upon us, there's no better time than the present to take a look back at the week that was in multi-gigabit Ethernet news: Time for the Week in Review!
6/10/2017 8:00:00 AM
The face of communications and collaboration is in the midst of a remodel. Innovation in WebRTC, cloud, virtualization and software in general is driving a new generation of communications applications capable of pushing developers to the limit of what was thought possible. So with the weekend upon us, there's no better time than the present to take a look back at the week that was in communications applications news: Time for the Week in Review!
6/10/2017 8:00:00 AM
Welcome to this week's addition of how the Web-scale world turns. It's no surprise that web-scale continues to woo at every turn with the rate of innovation taking place. The news is coming fast and furious, so with the weekend upon us, there's no better time than the present to take a look back at the week that was in Web-scale networking news: Time for the Week in Review!
6/10/2017 7:00:00 AM
The Fraud & Identity Today week in review is a recap of all the top stories making headlines in the mobile fraud space this past week.
6/10/2017 7:00:00 AM
The Conferencing Zone week in review is a recap of all the top stories making headlines in the conferencing market this past week.
6/10/2017 7:00:00 AM
The VoIP Solutions week in review is a recap of all the top stories making headlines in the VoIP market this past week.
6/10/2017 7:00:00 AM
The Unified Communications week in review is a recap of all the top stories making headlines in the UC market this past week.
6/10/2017 7:00:00 AM
Data center company Switch takes aim at Uptime Institute with its own standards effort.
6/9/2017 1:54:32 PM
A new whitepaper from WebRTC Ventures looks at the value of WebRTC in healthcare operations.
6/9/2017 1:30:37 PM
Power flickers during storms can wreak havoc on business equipment. So businesses should consider investing in power protection and UPS systems to guard against that.
6/9/2017 1:20:41 PM
Cisco and Zenoss are developing NFV solutions to accelerate SDN for service provider networks.
6/9/2017 1:16:28 PM
The humble beaver demonstrates Canada's-and our own-need for power protection systems.
6/9/2017 1:11:36 PM
In a recent Transforming Network Infrastructure community poll we posed the question, In today's digital transformation business environment, do you find the physical infrastructure team and networking team at your company collaborating? This month things got a little dicey, but we'll walk through this neighborhood together.
6/9/2017 11:40:40 AM
Polycom's new Pano wireless presentation system arrives on the IP Phone market, making content easier to share than ever.
6/9/2017 11:33:48 AM
Unfortunately, chances are that ransomware attacks will evolve to become even more malevolent than they already have been. New strains of ransomware will explode onto the scene, with greater scope, reaping even greater rewards. Infiltration and propagation methods will be ever-more stealthy and insidious.
6/9/2017 11:16:12 AM
Recent reports emerged about Honda's plan for cars that don't require drivers, putting it in the autonomous vehicle game completely.
6/9/2017 10:47:39 AM
MSDN subscriptions are the latest rage with businesses and students alike. More and more people are jumping on the bandwagon and taking up this subscription. But, if you are clueless about what a MSDN subscription is and what it has to offer, or on the fence regarding whether you should get yourself one, here are a few things that you need to know about this new trend.
6/9/2017 10:41:14 AM
Creating a great website requires quite a bit of time and experience. If you want real results, it is going to require something more than what you would use for a blog you want to share with your friends. You need merchant services to be able to take payments from customers and you need an interactive site that is fun for visitors to browse.
6/9/2017 10:14:18 AM
When it comes to implementing enterprise resource planning (ERP) software, managers often believe that the most important part of the process is choosing the vendor and software suite that best fits their needs. This is extremely important, of course, but the argument can be made that even the best ERP software is borderline useless if the end user doesn't understand how to operate it.
6/9/2017 10:00:00 AM
This week, TELUS International announced the arrival of its omni-channel customer support solution. Moving beyond simply deploying the solution, TELUS turned to Everest Group to aid the assessment and deployment process.
6/9/2017 9:17:41 AM
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