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INAP announced the launch of a network modernization project, with the first steps comprised of integrating a high-speed, high-capacity backbone between San Jose, Dallas and New York. The newly deployed backbone will support Metro Ethernet services in Boston, Chicago, Dallas, New York, Phoenix as well as the Bay Area.
5/22/2018 12:27:09 PM
The amount of information that a business deals with on a daily basis doubles every 18 months, according to Gartner. On top of this, one of the primary symptoms of information overload is the inability for employees to quickly locate the most relevant data from their company's countless systems like email, shared network folders, cloud applications, and more. In a Dimensional Research survey , 85 percent of respondents reported they can't find a document or file on a regular basis.
5/22/2018 10:59:47 AM
Bots are being adopted in larger numbers by businesses and their customer today. And with improved natural language processing, they're now better than ever.
5/22/2018 10:46:19 AM
Roos says TBI's inbound referral program is second-to-none in the industry, discusses TBI growth in various areas.
5/22/2018 10:42:54 AM
Call center agents are instructed to always answer the phone with a smile, but beyond first impressions the language used over the course of a customer interactions can go a long way in create happy customers. It's not simply about delivering service; it's about how service is delivered. And in the contact center, this means words. Let's take a minute and explore a few requisite phrases for the call center agent vocabulary.
5/21/2018 5:43:52 PM
EdgeWater Networks announced Trade Up to SD-WAN, a program offering partners the possibility of upgrading older Edgemarc Intelligent Edges to a device capable of supporting SD-WAN. The program allows partners to augment functionality, while still maintaining security and service assurance.
5/21/2018 4:14:50 PM
Solgari this week announced the addition of a compliant SMS service to its compliment of cloud communications solutions. Automatically addressing GDPR and MiFiD II, the new service is available to current and incoming Solgari customers.
5/21/2018 3:43:41 PM
Today, Aspect Software took the wrapping off of the PCI II compliant Aspect CXP 18 at ICMI Contact Center Expo. The new release is aimed at empowering developers with tools necessary to create a robust self-service customer service solution capable of supporting the demands of the Millennial generation.
5/21/2018 3:06:06 PM
NetComm Wireless, a global developer of Industrial Internet of Things (IIoT) devices, has joined the Ericsson IoT Accelerator platform to facilitate the adoption of Massive IoT.
5/21/2018 3:01:51 PM
According to a recent announcement, Sprint today announced the launch of the Sprint IoT Factory, an online marketplace designed to present businesses with solution out-of-the-box.
5/21/2018 2:51:18 PM
A new product category called customer data platform is getting quite a bit of buzz in marketing circles these days.
5/21/2018 2:30:37 PM
The history and development of the World Wide Web started with the assembly of the computer in the early 1950s.
5/21/2018 2:21:46 PM
The IoT is the interconnection of devices across a broad spectrum. Inside is an innumerable amount of data that travels between devices and servers that analyze events.
5/21/2018 2:09:14 PM
For luxury brands in fashion, auto, and design, few things are more important than cyber security. It's one of the most pressing issues on the IT front. However, very few brands are adequately prepared
5/20/2018 9:14:57 AM
In the IT department, security often takes center stage. You probably wake up in the morning and go to sleep in the evening thinking about it. But the chances are, you're not taking physical security as seriously as you should. It's time to start paying better attention.
5/20/2018 9:07:40 AM
It's time to talk about scale. It's the Web-Scale Networking Week in Review.
5/19/2018 9:30:00 AM
Let's get Unified, and Communicate the newest Unified Communications Week in Review.
5/19/2018 9:30:00 AM
The global networks are evolving and we're watching it happen. It's time for the Transforming Network Infrastructure Week in Review.
5/19/2018 9:30:00 AM
Across all industries, the shift to recurring revenue models is driving digital transformation. While businesses may be able to create new strategies, many will fail to deliver on expectations because they aren't able to effectively capitalize on them.
5/19/2018 8:01:00 AM
SD-WAN is a game changing technology, serving as a key component of the digital era. Digital transformation is touching all points of technology, and as the cloud adoption and applications grow, SD-WAN is an exceptional way to deliver performance, reliability, flexibility and cut costs on an organizations WAN spend. With the weekend upon us, there's no better time than the present to take a look back at the week that was in: It's time for the Week in Review!
5/19/2018 7:00:00 AM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
5/19/2018 7:00:00 AM
Business: Ignore Internal Cybersecurity at Your Peril
5/18/2018 6:58:04 PM
Evolve IP is touting thevoicefactory's partnership with M24Seven.
5/18/2018 6:03:27 PM
How do you measure your success in creating those schedules? This piece explains how.
5/18/2018 5:49:21 PM
CallSpace's solution engages customers by delivering advertising, coupons, customer loyalty offerings, and promotion to customers while they're waiting on hold with call centers.
5/18/2018 4:36:51 PM
Former Fugees member Pras Michel unveiled Motif, a blockchain-enabled smartphone that delivers dividends to users for each purchase they make.
5/18/2018 3:17:43 PM
Power was knocked out at Parkland Elementary School in El Paso,Texas yesterday afternoon when a 40-pound ammunition box fell from an Army Blackhawk helicopter through the school's roof.
5/18/2018 3:03:28 PM
Dialpad has purchased real-time speech recognition company TalkIQ. The company plans to combine TalkIQ's solution, which leverages natural language processing, with its own technology to help businesses learn from conversations.
5/18/2018 2:01:09 PM
Apcela unveiled AppMon. The enterprise-grade software-defined monitoring solutions addresses application and network performance needs for the enterprise. The release empowers rapid diagnose, accelerating repair aiding in keeping operations up and running at an acceptable level.
5/18/2018 11:51:45 AM
According to a recent announcement, Nuvias, a value-added distributor, has signed a UK & Ireland distribution agreement with Sennheiser.
5/18/2018 11:46:01 AM
Aspect Software recently honored its partners, spotlighting Trends as 2017 Worldwide Partner of the Year Award as well as the New Logo Sales Award. Trends separated from the pack with a strong record of sales growth and exceptional service.
5/18/2018 11:37:32 AM
Citrix's new version of NetScaler SD-WAN is designed to increase WAN throughput while accelerating enterprise applications, the company said.
5/18/2018 11:32:28 AM
5G will usher in a new era of virtualization. And while that will open the door for some great new opportunities, it will also create challenges.
5/18/2018 11:05:28 AM
Assistive Technology Platform Announces Global Expansion on Global Accessibility Awareness Day
5/18/2018 11:04:14 AM
Call recording and review can go a long way toward improving agent performance and customer experiences, realizing the desired business outcomes, in call centers and contact centers. But what are some of the most effective ways to do those reviews? In this article, we'll offer a few tips.
5/18/2018 10:59:57 AM
Even if you've been lucky enough to find the optimal software vendor, that doesn't mean your web development journey will go without a hitch. Considering the complex nature of business partnership, you may face a number of twists and turns on the road to success. But what are those things solution providers and customers are usually at odds on? In this feature, you'll find details on most common roadblocks and get result-oriented recommendations on removing them.
5/18/2018 10:50:56 AM
The GDPR era is upon us, are you prepared? With the May 25 deadline looming, organizations across the globe are scrambling to ensure all the box's are checked, t's crossed and i's dotted on the compliance plan before the legislation comes into effect. I'm here to offer a few quick points to forward your fire drill-like efforts.
5/17/2018 5:36:22 PM
SD-WAN is a space on the rise, as a result its growing popularity and exponential expectations competition is fierce. While the SD-WAN product is what's deployed to organizations, the path of said service starts with the leadership team.
5/17/2018 5:10:59 PM
NY and CT Business Could be Hurt as White House Eliminates Cybersecurity Role
5/17/2018 4:18:46 PM
Hong Kong, it seems, is falling behind other cities in getting smart, especially when compared to Singapore and Tokyo, which are leaders in the East Asian Smart City race.
5/17/2018 3:31:39 PM
RingCentral has introduced a new SD-WAN certified partners program. CloudGenix, Cradlepoint, GTT Communications, Riverbed, VMware, and Windstream Enterprise are among the partners involved in the effort.
5/17/2018 1:37:09 PM
This week, Williams-Keepers upgraded its collaboration efforts with the deployment eight HDL300 audio conferencing systems. The Missouri-based accounting firm had enough with its DIY solution, and turned to an industry-leading provider to improve operations.
5/17/2018 1:10:55 PM
The bandwidth craze shows no sign of slowing down. 1 GB service is the new normal, and 10 GB service is not far behind. Video has become how we learn, play, stay in touch and do business. Content is being generated from many more sources than in the past, from handheld devices, to security cameras, all in high-definition or better. Users just can't get enough.
5/17/2018 12:36:59 PM
Firstcom Europe is at it again. The company - which previously bought six companies in Denmark, Germany, Poland, Sweden, and the U.K. - has snapped up Difference Corp.
5/17/2018 12:09:44 PM
With so many alarm alerts from remote monitoring, it's almost impossible for workers to pay attention to all of them, and that puts retail at risk.
5/17/2018 11:09:06 AM
Recent research from Web-scale whiz Ciena in conjunction with ACG Research delved into the current state of adaptive networking, unpacking implementations, motivations and more.
5/16/2018 5:09:08 PM
Recent research from Web-scale whiz Ciena in conjunction with ACG Research delved into the current state of adaptive networking, unpacking implementations, motivations and more.
5/16/2018 5:09:04 PM
Networking technology is approaching a problem, and an opportunity, because bandwidth latency. All of these problems are likely to be addressed by the coming of 5G.
5/16/2018 4:07:16 PM
This week, 8x8 announced the acquisition of Silicon Valley startup MarianaIQ (MIQ), making another AI notch on the cloud communication provider's belt. The MIQ addition brings deep learning capabilities and a team of AI aficionados an on board.
5/16/2018 3:26:27 PM
This week, 8x8 announced the acquisition of Silicon Valley startup MarianaIQ (MIQ), making another AI notch on the cloud communication provider's belt. The MIQ addition brings deep learning capabilities and a team of AI aficionados an on board.
5/16/2018 3:26:22 PM
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