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The Dialogic PowerVille LB - Load Balancer for real-time communications receives a 2017 WebRTC Product of the Year Award from TMC for exceptional innovation.
4/13/2017 8:45:18 AM
Workfront CEO Alex Shootman asked the audience during his Tuesday Leap keynote, What if I could tell y'all what you need to know to know the future?
4/12/2017 5:22:33 PM
In today's real-time, always-on culture, users want to receive important documents faster than ever. Whether bank statements, healthcare records, or even legal documents, consumers want information at their fingertips. As a result, electronic, or paperless, billing has emerged as a viable solution to the need for speed in information delivery.
4/12/2017 5:03:44 PM
3CX, a developer of next generation software based unified communications solutions, and CloudCo Partner, a provider of hosted telephony services with a global network of channel partners, announced this week that CloudCo Partner will now host 3CX for 3CX Partners globally.
4/12/2017 2:56:52 PM
One of the most recent companies to introduce call accounting to its overall system is Naples Grande Beach Resort.
4/12/2017 2:35:38 PM
A new system from ezTalks offers up a powerful new option in conferencing: a 100-user freemium-based system.
4/12/2017 2:24:24 PM
Vice President of Channel Partnership at BabyTEL Dan Dorsey said the company understands that T.38 has been a problematic technology, but he adds that babyTEL has mastered it and can cure people's T.38 ills.
4/12/2017 2:21:32 PM
Fusion's new SD-WAN solution adds a new, better customer portal, driving UC operations along the line.
4/12/2017 1:57:31 PM
Call center scheduling is no easy task, and supervisors who manage to make it through an entire week unscathed are practically saints. Juggling requests, trying to be fair and managing in-office and remote workers simultaneously can get to be a lot for managers, even the most experienced ones. You can't make everyone happy and, some weeks, it seems like no one is.
4/12/2017 1:52:24 PM
Thanks to the Internet of Things (IoT), we are now able to learn faster and more effectively than ever before.
4/12/2017 1:49:41 PM
In this weekly series, we'll be previewing chapters of IoT Time: Evolving Trends in the Internet of Things in the hopes that you'll like enough to read the whole thing.
4/12/2017 1:44:28 PM
Until recently, the majority of clinical trials used paper data collection methods, including surveys, journals, and questionnaires, to capture information from participants in between their visits to clinics.
4/12/2017 1:35:59 PM
TeamLogic IT, a provider of advanced IT management services with over 100 franchisees and thousands of small and medium sized business (SMB) customers across North America, reportedly has been experiencing dramatic growth in its franchise network, thanks to its use of Unified Office's Total Connect Now SM VoIP and analytics services platform, as reported in a recent release.
4/12/2017 1:31:51 PM
Earlier this year, GENBAND's Kandy cPaaS announced its focus on bringing together its expertise in Real Time Communications capabilities with innovation in IoT
4/12/2017 1:18:43 PM
It's been an exciting few months for CenturyLink and its channel partners.
4/12/2017 1:18:38 PM
According to a recent release, Actility, a Low Power Wide Area Networks (LPWAN) provider for the Internet of Things (IoT), has successfully completed its Series D funding round, raising $75 million to enhance its portfolio of IoT solutions.
4/12/2017 1:12:43 PM
Cloud computing and artificial intelligence (AI) are two seemingly unrelated technologies that have already transformed how we engage with the world around us. Now, industries are combining these fields for even further changes.
4/12/2017 1:09:37 PM
Monsan recently turned to Dialogic's PowerVille tool, a visual IVR, to add more capability to customer care applications.
4/12/2017 12:59:58 PM
The creation of schedules is a complex enough process and takes up the lion's share of managers' time. If call center scheduling isn't accurate, the contact center falls quickly into disarray and chaos.
4/12/2017 12:56:42 PM
In a recent article for HC Online, Dr. John Burgin, head of digital business, Asia Pacific and Middle East, for Cognizant, outlined how the technologies are shedding their gimmicky and expensive reputations to become important workforce management and training tools.
4/12/2017 12:42:53 PM
Comcast brings in a slate of business customers for SunTrust Park and The Battery Atlanta as the facilities look to open with new, powerful Ethernet options.
4/12/2017 12:39:34 PM
A good call accounting solution enables organizations to extensively measure and monitor employee productivity. Managers can view metrics based on hours, days, or weeks, or can review call handling summary reports based on hourly data.
4/12/2017 12:37:38 PM
The availability of CT Suite Release 3 from CTIntegrations is going to provide additional contact center solutions by giving agents more functions for interacting and collaborating with customers.
4/12/2017 12:34:46 PM
PSNC recently turned to ADVA Optical Networking to bring in a massive new network core solution, a 96-channel 100G core, for its Pan-European research network PIONIER.
4/12/2017 12:30:02 PM
Vodia PBX has added VTech Eris Terminal Phones to their list of supported devices.
4/12/2017 12:28:10 PM
Video quality on intranet network operations gets a huge boost from movingimage and Ramp, making communications that much better in the process.
4/12/2017 12:07:14 PM
Dizzion offers virtual desktop services for which its channel partners can enjoy healthy margins. And it creates opportunities for channel partners to bring along a variety of complementary offerings like application delivery, secure endpoints, and storage.
4/12/2017 10:23:26 AM
This week Jive formally unveiled a new business continuity solution. In an interview with TMC yesterday, the company talked about the new offering and provided guidance on what we can expect from the hosted voice provider next.
4/12/2017 10:16:55 AM
Peak 10 is a national provider of cloud and colocation services. It is investing richly in the channel, and wants to increase the amount of business it does with the channel as a whole.
4/12/2017 10:13:26 AM
Dizzion offers virtual desktop services for which its channel partners can enjoy healthy margins. And it creates opportunities for channel partners to bring along a variety of complementary offerings like application delivery, secure endpoints, and storage.
4/12/2017 10:06:11 AM
inContact inCloud has added Dizzion to its portfolio for workforce optimization.
4/12/2017 9:59:39 AM
Instagram is a picture-based social media site. It has gained popularity in the last few years, making it one of the most liked social media platforms among young people. As a business, you can use Instagram to network and market your business. If you run a business that you would like to promote online, here is why it is important to get people to like your posts.
4/12/2017 9:29:46 AM
With the technology of self-driving cars, your daily commute in the future could be different compared to the current one. Gone will be the days of having to endure long hours of heavy traffic congestion during peak hours. Once this new technology is implemented, it will bring significant changes to the transport system.
4/12/2017 9:07:54 AM
The persistent power outages in Kenmore, Washington highlight the need to have a power protection system in place to safeguard electronic and computing devices in homes and places of business.
4/12/2017 8:58:24 AM
VeloCloud just introduced a comprehensive security ecosystem for SD-WAN designed to protect users at the branch, data center and cloud networks as a partner program with partnerships that will include IBM Security, Check Point Software Technologies, Fortinet and Zscaler.
4/12/2017 8:53:28 AM
The Czech Republic branch of Vodafone is opening its LTE network for a single MVNO so it can start providing next generation communications services for its customers in the country.
4/12/2017 8:48:09 AM
Nokia is preparing two telecom operators in India, Airtel and BSNL, for 5G and the next generation communications services they will be able to provide to their customers in the second largest mobile market in the world.
4/12/2017 8:43:02 AM
Companies and individuals are gaining access to SS7 networks for supposedly legitimate purposes and then reselling access to fraudsters or hackers - sometimes even on a subscription basis.
4/12/2017 8:00:00 AM
While it's likely cost that attracts businesses to VoIP solutions initially, most companies will also discover the other benefits that VoIP will offer them, including expanded functionality that wasn't possible (or affordable) with premise-based solutions.
4/12/2017 8:00:00 AM
By adding VoIP to your offerings, you'll be positioned to take advantage of continued growth and the business trend toward flexibility, interoperability and mobility.
4/12/2017 7:00:00 AM
A new partnership between Workato and RingCentral makes customer data available with collaborative communications features for business applications to improve user productivity by automating business processes.
4/11/2017 4:42:16 PM
At Workfront's Leap, Workfront CMO opened the day's keynotes with an entertaining look at work. Mind you, the companies utilizing Workfront are some of the most forward thinking companies in the world. And for his presentation, Staples popped in, or as he put it, cornered, some knowledge workers to know what they liked most about their work, and why their work matters.
4/11/2017 3:36:46 PM
A large balloon took out power to Durham, North Carolina recently, illustrating the value of power protection.
4/11/2017 3:33:20 PM
WAN automation is being heralded as a way for service providers to increase speed, reduce errors, differentiate their services and generate new revenue sources in a multi-domain service orchestration network environment.
4/11/2017 3:27:54 PM
The market ahead for NFV, and its cohorts SDN and wireless networks, has both big opportunities for gain and potential for disaster.
4/11/2017 2:26:50 PM
On this episode of the IoT Time Podcast, Ken Briodagh sits down with Ken Ammon, Chief Strategy & Technology Officer, OPAQ Networks.
4/11/2017 2:26:45 PM
According to a recent announcement, GMO GlobalSign, a provider of identity and security solutions for the Internet of Things (IoT), is now a member of the Wi-SUN Alliance, a global industry alliance promoting interoperable, wireless, standards-based solutions for the IoT.
4/11/2017 2:10:17 PM
Trakopolis IoT and Honeywell recently have announced that they will renew and expand their ongoing partnership to market Honeywell's ConneXt Loneworker safety solution.
4/11/2017 1:53:59 PM
In a recent release, PAS, a provider of industrial control system (ICS) cybersecurity, process safety, and asset reliability solutions for the energy, power, and process industries, has announced a new $40 million growth investment by Tinicum.
4/11/2017 1:39:51 PM
A new Persistence Market Research report suggests gains of better than 9.5 percent per year through 2024.
4/11/2017 1:39:07 PM
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