ConnectMeVoice Chosen by Fitness Provider for Hosted PBX

By David Sims

TMCnet Contributing Editor

 

Officials with a fitness services provider recently announced they partnered with ConnectMeVoice to "provide a hosted PBX (News - Alert) service designed to improve the quality of information that every caller receives when they contact their franchise location."

In addition to the features available with this service, company officials say the franchisee will save money on their phones bills - creating a combination of benefits in sales, efficiency and costs savings - all in one package.

The digital phone system that was set up includes call recording for all inbound and outbound calls, where users can have all of these recordings calls sent directly to their e-mail, or listen to them anytime using the company's online portal.

Users can also get an immediate dial tone to make outbound calls, as well as unlimited calling for all Internet phone calls

The system lets users forward calls coming into their local, toll-free number, or the Digital Phones, to as many as six phone numbers.

In addition, callers can be greeted by a pre-recorded information greeting, and offered a separate toll-free 'dedicated fax number' that is included free with all plans.

Faxing gets easier too - "simply click to print your document and then select 'ConnectMe Fax' from the printer choices. This is a complete replacement for fax machine and fax phone lines," company officials say.

All software runs on ConnectMeVoice's hosted systems.

Getting the right phone system was important, since "a high percentage of sales come from phone calls, this has been shown to have a direct and measurable impact on their sales and retention efforts," officials with the fitness service provider say, adding that the ability to take calls remotely, from a cell phone "can also make a very significant difference in sales and customer service."