Telerx, Autonomy Eye Customer Interaction Solutions

By Raju Shanbhag

TMCnet Contributing Editor

 

Telerx, a customer care outsourcer, reportedly has selected Autonomy (News - Alert) customer interaction solutions as a new technology in its overall business strategy.

 

Telerx offers automated capturing, processing and analysis of customer interactions.

 

Autonomy says it’s “excited” to be selected as a strategic partner for an organization such as Telerx, which has committed to the achievements of its client base.

 

To get a clear pulse on what customers are saying and to use that insight to enhance sales and marketing opportunities for its clients, Telerx selected Autonomy customer interaction solutions.

 

With the help of Autonomy’s analytics solutions, Telerx says it can understand the customer need in real-time. This helps the company in improving contact handling and helping its clients develop more effective interactions. Also, Autonomy’s innovative monitoring tools will be used by Telerx to maintain and enhance the quality of its interactions. This will ensure that its clients’ customers continue to receive the best possible service.

 

At the Society of Consumer Affairs Professionals International 2008 Annual Conference in Miami next month, Telerx will be exhibiting its customer care solutions, including the Autonomy customer interaction solutions.

 

“By combining efforts with Autonomy, Telerx assures its clients and prospects that we can provide them with valuable customer and market information that they can take back to their organizations to grow and expand their business. What we can do to create brand loyalty and drive revenue opportunities for our clients is crucial to our role as an outsourcer, and the Autonomy solution will help us meet and surpass that goal,” said Diana Helfinstine, senior vice president of Telerx.