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TMC Announces Conference Program for Call Center 2.0 Conference
TMCnet News
Premier Contact Center Technology Event Coming to Miami Beach Convention Center in January
Norwalk, CT (November 8, 2007) – Technology Marketing Corporation (TMC ( News - Alert)) has released the preliminary conference program for its upcoming Call Center 2.0 Conference. The conference and trade show is being held at the Miami Beach Convention Center in Miami, Florida, January 23-25, 2008.
Call Center 2.0 is the leading technology event for call center and CRM decision makers. The event in Miami will be TMC’s 4th Call Center 2.0, and is expected to attract as many as 1,000 attendees.
Each educational track was expertly crafted by the editorial teams of Customer Interaction Solutions and INTERNET TELEPHONY magazines. Speakers were selected from a pool of hundreds of leading contact center and IP  Communications experts who submitted speaking proposals for the January event.
Some of the Conference sessions and topics scheduled for Call Center 2.0 East 2008 include:
Leveraging IP in the Contact Center
Leveraging SOA & Web Services to Build the Modern Contact Center
SMB Contact Centers Go Mainstream
IP Contact Center State of the Market: A RoundTable Discussion
Take Advantage of Open Source for Success in the Contact Center
Improving Performance By Using Advanced Speech Technologies
Unified Communications ( News - Alert) in the Contact Center DIY: A Look at Customer Self Service
“Call Center 2.0 bills itself as the premier event offering contact center technological solutions – and with good reason,” said Nadji Tehrani, Group Editor in Chief for Customer Interaction Solutions. “Our team of editors from Customer Interaction Solutions and INTERNET TELEPHONY magazines have worked tirelessly to put together a superior conference program that offers the best educational experience for contact center leaders.”
“There have been many recent technological advances benefiting contact centers, which help reduce costs and increase productivity,” Tehrani continued. “With this ever changing landscape it is invaluable for contact center leaders and CRM decision makers to learn about the many changes affecting their industry. I believe Call Center 2.0 is the best place for them to accomplish this. ”
Registration for the conference is now open at www.callcenter20.com . For additional information regarding exhibit and sponsorship opportunities, please contact Dave Rodriguez ( News - Alert) at (203) 852-6800, ext. 146 or via e-mail at drodriguez@tmcnet.com
Press inquiries should be directed to Mostafa Razzak, JMR Worldwide, (646)442-3361 or m.razzak@jmrworldwide.com.
About TMC
Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.
TMC Contact:
Mostafa Razzak
JMR Worldwide (for TMC)
646.4423.3361
m.razzak@jmrworldwide.com
www.jmrworldwide.com
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