CosmoCom Inks Deal with Brazil Hosted Contact Center Provider

By Anuradha Shukla

TMCnet Contributing Editor

 

CosmoCom and Direct Talk, Brazil’s major contact center solutions provider using the hosted service or “Software as a Service” (SaaS (News - Alert)) model, have signed a contract under which Direct Talk will deliver hosted customer interaction solutions throughout the Brazilian market.

 

Direct Talk will reportedly acquire and operate a CosmoCall Universe platform in its region. The Brazialian solutions provider will also deliver on-demand contact center solutions based on a combination of its own technology and CosmoCom’s CosmoCall Universe, the IP-based contact center platform.

 

“CosmoCall Universe has unmatched power and flexibility. It is the most complete IP-based contact center solution, and the best for multi-tenant operations like ours,” said Gustavo Zaiantchick, Direct Talk director in a statement.

 

Zaiantchick said that not only can CosmoCall Universe consolidate multiple locations into one virtual contact center, but it can host many virtual contact centers as tenants on a single platform.

 

This unique solution integrates all the various contact channels into one system, unifying customer communications for maximum competitive efficiency. CosmoCall Universe’s open software architecture made the integration with Direct Talk’s existing services a very quick and easy process.

 

Ben Eisner, president of CosmoCom Americas points out that CosmoCall Universe is a natural platform for Direct Talk’s Software as a Service model. Eisner believes CosmoCom’s on-demand capabilities fit well with Direct Talk’s Software as a Service business model.

 

“We are pleased and proud to be working with the market leader in SaaS customer interaction systems in the vibrant Brazilian market,” said Eisner.

 

CosmoCall Universe is available to businesses and other organizations throughout Brazil from Direct Talk.