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800response.com Launches Tool to Help Companies Recapture Lost Leads
 TMCnet Contributing Editor
800response.com, a North American provider of custom 800 numbers (also known as vanity 800 numbers) and Web-based call tracking and recording services, has launched Missed Call Monitor, a new call monitoring service that alerts businesses of missed sales opportunities.
The company now offer the real-time business management tool as a way for businesses to receive instant notifications of missed calls.
Michael Bedell, senior vice president of marketing and sales at 800response.com, said that this new service complements the company’s extensive set of tracking reports, further extending the analytic value that call data delivers.
“By implementing e-mail alerts of missed leads the moment a call is missed we are enabling our customers to immediately analyze the opportunity, add the lead to their outbound sales efforts, and instantly recover lost calls which may translate into significant sales revenue,” Bedell said in a statement to the press.
He continued: “Every business misses calls, and these missed opportunities are costly and hard to recapture. We are offering our customers a way to monitor their missed call activity in real-time so they can keep their finger on the pulse of incoming lead activity, recover missed prospects, and generate more sales.”
With Missed Call Monitor businesses can be proactive about missed calls by following up with a lost prospect within seconds of missing a call, and selecting different types of missed calls to monitor—busy signals, hang ups, ringing "off the hook" without an answer, and short calls.
With the new tool, business owners in multiple locations can identify a store with a greater volume of missed incoming calls. By doing so, they can make future modifications to management procedures easily and also enhance call handling practices, thereby improving business techniques and sales performance.
To learn even more about sales techniques, check TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP communications industry. The library offers white papers, case studies and other documents free to registered users.
Calvin Azuri is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page. Internet Protocol (IP) | X | | IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
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