Today's Customer Service Experience: Do You Have What it Takes?
TMCnet Assistant Editor
The customer service experience is a driving factor in success. Without a quality customer service experience, customers will not stick around for long-- and lost customers, are never a good thing.
As executives come to understand this much needed focus on the customer experience, they are also finding that the customers of today are not like those of yesterday.
Today's customers demand services at a much quicker pace and with much higher expectations of the companies they select to do business with.
For this reason, it becomes a challenge for executives to keep up and provide best-in-class services that customers demand.
New trends in the industry have surfaced as a result of these changing demands and being aware of them is crucial.
This insightful offering provides commentary from experts at Gartner (News
) and Salesforce.com in an easy to follow, attention-grabbing format.
Michael Maoz VP, Distinguished Analyst from Gartner Research highlights these 8 trends and looks at the distinguishing difference between business trends and the advanced technologies available today and how they can be used to shape the customer experience.
There is also a focus on how utilizing customers opinions to shape the design and delivery of customer service and processes is important today as the customers voice plays a much more important role than ever before.
Also, Kendall Collins, Sr. VP, Corporate marketing at Salesforce.com describes common customer questions and how Salesforce.com's offerings and services answer to the call.
For an interesting look at the ways you can stay ahead in today's challenging customer service space, THIS IS A MUST SEE!
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