Visionael Improves CRM to Compete in French Triple Play Market

By David Sims

TMCnet Contributing Editor

 

Visionael Corporation, a vendor of service automation and delivery management software and services, has announced that T-Online France has selected Visionael's Network Resource Manager to automate delivery of its triple play services to residential customers.

 

With the Visionael product, T-Online France was able to use open interfaces to its CRM, billing and activation systems to enable delivery of services. This is critical in the French market, where its competition for Triple Play (News - Alert) services includes ISPs, Alternative Carriers and Cable MSOs.

 

Visionael's product also enables T-Online's France customers to go directly to the Web site to subscribe for services. Now, T-Online France users can select IPTV or VoIP services or increase their DSL speed, and the service will be delivered without manual central office provisioning or a truck roll for on-site installation.

 

Recently Visionael completed the acquisition of Defero, a Swedish telecommunications software vendor.

 

Along with the acquisition, joining the Visionael executive team and reporting to president and CEO Craig Nichols are Leo Palmberg, vice president of service automation and business consulting; Gordana Cirkovic, vice president of product management and field operations; and Michael Cabot, vice president of marketing and

communications.

 

Palmberg was the co-founder and CEO of Defero prior to its acquisition by Visionael and was named vice president of service automation and business consulting.