At CUSTOMER INTER@CTION
Solutions we are committed to
educating our readers. The recent innovations that have brought new, open
telephony systems, shared databases and e-commerce to call centers have been
accompanied by a growing audience with a thirst for information not only on
how to implement these technologies successfully, but on which companies
CUSTOMER INTER@CTION Solutions is written for
executives in all industries (corporate, financial and general management,
sales/marketing/trade show management, contact center supervisors and
managers) who are seeking practical solutions to call center issues, such as
technologies, direct marketing techniques, human resources, and current
CUSTOMER INTER@CTION Solutions
offers two distinct types of editorial coverage:
- Our monthly editorial topics can be found in
our editorial calendar. These features are open to vendor-submitted
article contributions. These articles are intended to educate readers in
a how-to, practical, solutions-oriented fashion. No overt commercialism
is tolerated. Authors are not paid for their services.
- Company and product-specific industry news
is covered in three separate sections - Customer Inter@ction News,
E-Sales/E-Service News and Technology Highlights. Announcements included
are new products and services, strategic alliances, mergers and
acquisitions, expansions, general industry happenings, promotions and
hirings and international news. Press
releases regarding any of these categories should be submitted to firstname.lastname@example.org. Deadlines
generally fall five weeks ahead of the issue date.
- Advertisers have no advantage in editorial
acceptance. Editorial decisions are based solely on the value of
information to our readers.
- Story proposals should be focused concepts.
While our editors will not develop your concept for you, they will help
refine your proposal so the final article best meets our readers' interests.
Stories will not be considered for publication if they promote a
particular product or service.
- All article ideas, proposals, pitches, etc.,
should be e-mailed to the managing editor. Although some voice
conversations may provide the impetus for an article, all conversations
regarding articles should be confirmed via e-mail so that potential
misunderstandings are avoided.
- All submitted articles must be original
works, neither having been submitted to, or published in, other
- Companies authoring articles for publication
in CUSTOMER INTER@CTION Solutions must assign copyright to the
magazine - we will not publish any article, from any company, without
The best way to understand what types of
stories we are looking for, and how they should be written, is to read the
magazine. In general terms, we look for educational/how-to articles written
to the managerial level. Articles should focus on a subject (ACDs, for
example) and explain what it is and how it works so that the reader will be
able to understand, to a certain degree, the technical/managerial benefits
of the subject. Please make an effort to define all acronyms, technical
details and standards.
- Vendor-contributed articles (not press
releases) are usually assigned four months ahead of the issue date.
- Final article materials (including submitted
art) are required two months ahead of the issue date.
- All submissions should be e-mailed to the
- Our computing environment is Windows 98,
Office 2000. We therefore require PC-compatible files - no Macintosh,
- Articles sent via e-mail can either be
attached or pasted into the body of the e-mail message itself.
- If a Word document (Office 2000 or 97 is
fine) is submitted, please format the article as little as possible. DO
NOT include page numbers, paragraph indentation, embedded company logos,
- Graphic files should be high-resolution
(minimum 266 dpi) color graphics (.BMP, .EPS, .TIFF or .JPG) or color
slides. Please do not send Word documents with embedded graphics as
we'll just have to delete the embedded image and ask for it to be
- Article length generally ranges between
1,800 and 2,200 words for a feature article, or 1,000 to 1,200 words for
a sidebar article. Precise length will be determined during the
acquisition process by the managing editor.
- Byline/Biography: Please indicate under the
title of your article the author's name and affiliation. While your
article must be noncommercial, we will be pleased to include a brief
description of both the bylining author and your organization (1
paragraph). We will also include contact information.
For a variety of reasons, we cannot guarantee
the acceptance of or publication of any article. However, if we encounter
problems regarding a specific article, we will try to publish your article
as soon as possible in an issue that is appropriate to the material covered
therein. We may find it necessary to return the article to the author for
revision so as to render the article suitable for publishing consideration
in a subsequent issue. We suggest that you do not pre-publicize the fact
that you have submitted an article for publication in a particular issue to
save embarrassment if your article must be cut. If you plan to submit more
than one article to CUSTOMER INTER@CTION Solutions, please be aware
that our policy prohibits us from publishing the same author or corporation
in back-to-back issues.
Your article must not contain libelous matter.
It must be original, must have never appeared previously in another
publication, and must not be simultaneously submitted to any other
publication for consideration. Every article submitted to our editorial
staff must be accompanied by a completed "Assignment of Copyright"
form (You can save and then print a copy from an Acrobat file by by
Please do not alter the wording of this form.
Copyright protects the exact wording of a printed piece; it does not apply
to the ideas contained within the article.
DELIVERYArticles submitted for
consideration in CUSTOMER INTER@CTION Solutions magazine should be
sent directly to the member of the editorial staff with whom you have been
Schelmetic, Managing Editor
Erik D. Lounsbury, Editorial
Linda Driscoll, Executive
INTER@CTION SOLUTIONS magazine
One Technology Plaza
Norwalk, CT 06854
Ph: (203) 852-6800