|
|
2003
Editorial Calendar
|
|
|
|
CRM
(Customer Relationship
Management)
|
Outsourcing
Call Center and CRM Functions
|
eCRM
|
Call Center/CRM
Management Scope |
Site Selection
Economic Development
|
| January |
| CRM Applications — Licensed Or Hosted: Which Is
Better For You? |
Outsourced CRM — A Medium
For Every Customer |
Real-Time On The Internet: Serving Customers While
They Are On Your Site |
2002 Products Of The Year |
Each month, our guest columnist, James Beatty,
president of NCS International and the
nation’s leading site selection specialist, covers vital site
selection/economic development factors |
| February |
Selecting Technologies To
Improve Customer Loyalty
|
10th-Annual MVP Quality Awards |
Choosing E-Mail Management Technology |
Analytics & CRM —
Targeting Your Audience
|
Guest columnist James Beatty |
| March |
| CRM Across The Enterprise: Integrating The Channels |
E-Learning — Training Agents
For Better Service |
Optimizing Online Interaction: Cross Selling And
Upselling |
Speech Applications: Allowing Your Customers More,
Easier Access To Critical Information With SALT & VXML |
Guest columnist James Beatty |
| April |
Implementing Knowledge
Management For Better CRM |
18th-Annual Top 50 Teleservices Agencies Roundup
(Outbound) |
Help Yourself: Self-Service Technologies Can Provide
The Answer |
Monitoring And Recording Technologies In The Digital
Age |
Guest columnist James Beatty |
| May |
| CRM For The Small To Medium Enterprise — Achieving
The Functionality Of The Big Boys |
18th-Annual Top 50 Teleservices Agencies Roundup
(Inbound) |
Turning Your Call Center Into A Contact Center: The
Latest Web-Enabling Technologies |
Using Skills-Based Routing To The Advantage Of Your
Contact Center |
Guest columnist James Beatty |
| June |
| 4th-Annual CRM Excellence Awards: Part I |
Outsourced CRM —
Techniques And Trends |
Routing Technologies — Multimedia Routing For
Optimum Service |
Headsets: Always A Need |
Guest columnist James Beatty |
|
|
Customer Relationship
Management
|
Outsourcing
Call Center and CRM Functions |
eCRM
|
Call Center/CRM
Management Scope |
Site Selection
Economic Development
|
|
| July |
| 4th-Annual CRM Excellence Awards: Part II |
Outsourcing Off-Shore: International Site Selection
Strategies |
Effective Business-To-
Business
E-Commerce |
Virtual And Distributed Contact Centers: The Role Of
Converged Networks |
Each month, our guest columnist, James Beatty,
president of NCS International and the
nation’s leading site selection specialist, covers vital site
selection/economic development factors |
| August |
CRM: Providing A Unified View
Of Your Customers |
Rising Stars Rankings |
Adding Voice: Speech Recognition, Voice XML, SALT
And Speech-Enabled IVRs |
Special Advertising Section —
17th-Annual Corporate Profiles |
Guest columnist James Beatty |
| September |
Cradle To Grave: Managing Customer Information From
First Contact To Closed Sale
|
Outsourcing Teleservices —
What Are The Benefits? |
CRM: Using The Web For Channel Relationship
Management |
TMC Labs Innovation Awards |
Guest columnist James Beatty |
| October |
| Using Knowledge Bases For Improved Customer
Interaction |
Teleservices Agencies Who's Who |
Selecting The Right Tools To Improve Online Customer
Service |
Training Your Agents For The Web-Enabled World With
E-Learning |
Guest columnist James Beatty |
| November |
| CRM And The Mobile Workforce |
Taking Advantage OF Web Services To Meet Client
Needs |
Leveraging Web-Based Marketing Techniques For More
Sales And Happier Customers |
Using Workforce Management Effectively |
Guest columnist James Beatty |
| December |
|
Year 2004
Buyer's Guide
|
|
|
[return to
the top] |
|
|
CUSTOMER INTER@CTION Solutions®
Advertising Deadlines
|
Insertion Order Due By |
Material Due Date: |
Bonus Distribution |
| January |
12/2/2002 |
12/9/2002 |
ComNET |
| February |
1/2/2003 |
1/9/2003 |
INTERNET
TELEPHONY Conference & EXPO
Call Center & CRM Solutions
Conference & EXPO |
| March |
2/2/2003 |
2/9/2003 |
CTIAs Wireless &
Annual Conference & Expo |
| April |
3/3/2003 |
3/9/2003 |
ATA Annual Washington Conference |
| May |
4/1/2003 |
4/8/2003 |
SuperComm |
| June |
5/1/2003 |
5/8/2003 |
BiometriTech
Conference & Expo |
| July |
6/2/2003 |
6/9/2003 |
ICCM Field Enterprise
Solutions & CRM Solutions |
| August |
7/1/2003 |
7/8/2003 |
|
| September |
8/1/2003 |
8/8/2003 |
Planet PDA
ATA Annual Convention |
| October |
9/1/2003 |
9/8/2003 |
INTERNET
TELEPHONY Conference & EXPO
DMA Annual Conference & Expo |
| November |
10/1/2003 |
10/8/2003 |
Comdex Fall 2003 |
| December |
11/3/2003 |
11/10/2003 |
Distributed at all relevant trade shows throughout the
year. |
|
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