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Awards


As the industry’s leading magazine since 1982, Customer Inter@ction Solutions® magazine feels that it is important to accord due recognition to outstanding products and services. When such products and services enter the market, they serve as a standard for others to emulate and surpass. Thus, not only do they represent the best of the customer interaction market space, they ensure the continued vitality of the industry.

We realize that in the competitive, fast-paced field of customer interaction, each accomplishment is soon succeeded by yet another. Consequently, we’ve designed several awards programs, some of which confer awards at annual or semi-annual intervals, while others highlight special products and services on an issue-by-issue basis.

EDITORS' CHOICE

In every issue of Customer Inter@ction Solutions®, in the Technology Highlights and TMC Labs sections, we present Editors’ Choice awards. In the TMC Labs section, TMC’s technology editors decide which of the reviews in that issue were so impressive that they merit an award. In the Technology Highlights section, the editors single out the most impressive new releases for special attention.

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PRODUCT OF THE YEAR

Once each year, in the "Product of the Year" issue, the editors of Customer Inter@ction Solutions® take stock of the preceding year’s most significant new releases. We make a special effort to represent the many different categories that are gathered under the customer interaction umbrella to present our readers with what we believe are the cream of the previous year’s crop of contact center products.

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TOP 50 TELESERVICES AGENCIES

Since 1985, Customer Inter@ction® Solutions magazine has published the industry benchmark for large capacity/sized teleservices agencies, the annual Top 50 Teleservices Agencies Ranking. This ranking, divided into inbound and outbound rankings published in successive months, provides readers with a verifiable gauge of the industry’s largest domestic and international players.

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MVP QUALITY AWARDS

Once a year, through the MVP Quality Awards, Customer Inter@ction® Solutions recognizes the commitment to high ethical standards and stringent policies while meeting challenging goals contact centers implement to provide quality outsourced contact center services. Each entry is evaluated on a specific teleservices program as well as overall policies and procedures.

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CRM EXCELLENCE AWARDS

For Customer Inter@ction Solutions® magazine’s CRM Excellence Awards, our editors select for distinction those product providers on the leading edge of technology. We select companies that furnish innovative, effective CRM solutions in a dynamic environment for innovation and vision, exemplifying the best of CRM and expressing most powerfully the spirit of CRM. That spirit is no better embodied than in a sincere desire to cultivate mutually enriching relationships between customers and those who strive to serve them. 

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TMCLABS INNOVATION AWARD

TMC Labs recognizes the challenges of developing a first-class product that integrates several components into one unified product suite. With the convergence of voice, data and various media comes increasing complexities that, properly engineered, result in a product deserving of special mention. Once each year, the TMC Labs Innovation Award is bestowed on products that demonstrate raw innovation, unique features and significant contributions to the customer interaction industry.

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RISING STAR AWARDS

This annual ranking looks at the companies' growth in long-distance telephone usage, as this provides a verifiable measure of the companies' amount of telesales/teleservices. This issue acts as the annual guide for buyers looking to identify quality new teleservices agencies. Reserve your space today to be sure these buyers know about your products and services.

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