[June 25, 2001]

CUSTOMER INTER@CTION Solutions Magazine to Host First Annual Conference and Expo in Atlanta

July Event Will Highlight Contact Center Technology, CRM, E-Sales and E-Service Solutions

Technology Marketing Corporation (TMC�), publisher of CUSTOMER INTER@CTION Solutions� Magazine, will host the first annual CUSTOMER INTER@CTION Solutions� Conference and Expo July 18-20 in Atlanta.

The conference will be held at the luxurious Cobb Galleria and will focus on contact center technology, management, CRM, e-sales and e-service solutions.

In today's tight economy, every sale is critical. Yet too many businesses are losing sales when poor customer service leads consumers to abandon online transactions or when interminable "on-hold" times drive customers to a competitor.

Companies need to use today's technologies to improve the service they deliver. This special event showcases these technologies in educational sessions and on the exhibit floor.

It is a well-known fact that more market share is gained and lost during poor economic times than at any other time. This conference is where companies of all types will learn how to use technology to improve service and increase sales -- both online and on the phone.

According to Rich Tehrani, conference co-chairman and group publisher at TMC, the CIS Conference & Expo is intended to bring together industry leaders in an intimate setting.

"This conference will prove to be the industry's No. 1 event dedicated to helping you make the most of every interaction with your customers. This event will help you to gain the knowledge you need to operate a first-class customer contact center utilizing the solutions you'll see at the show," predicted Tehrani. "By choosing an intimate setting like the Cobb Galleria in Atlanta, we are providing the perfect atmosphere for cementing existing relationships and generating profitable new ones."

In addition to bringing together the leading vendors in CRM, e-sales and e-service under one roof, the CIS Conference and Expo also offers an educational conference that includes contact center technology solutions, e-sales and e-service solutions, human resources solutions, innovative management solutions, as well as 1/2 day workshops that focus on contact center funding options and building a b-2-b marketplace to increase efficiency.

Registration for the show is still open. Anyone interested may register by phone, 800-243-6002, or by visiting the Web site.

Press registration is complimentary and includes a full conference pass. Visit the TMC Web site.

About TMC�
Since its inception in 1972, TMC� has produced industry-leading trade magazines and events in high technology and telecommunications, which have been dedicated to providing information and educational insight about industries that had never received journalistic representation.

TMC publishes four magazines; Communications Solutions�, CUSTOMER INTER@CTION Solutions�, INTERNET TELEPHONY�, and Communications ASP�. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs�, and provide factual and unbiased product reviews.

TMC produces Communications Solutions� EXPO, INTERNET TELEPHONY Conference & EXPO, CUSTOMER INTER@CTION Solutions� Conference & EXPO, and Communications ASP� Conference & EXPO each year. TMCnet.com publishes 25 topical online newsletters.

The philosophy of professionalism and unbiased, in-depth education -- coupled with the respected product reviews of TMC Labs� -- is what sets TMC� publications and conferences apart from its competitors.

For more information about TMC, visit its Web site at www.tmcnet.com.

[ Back To TMCnet.com's Homepage ]