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November 20, 2014
Vee24 Gives Mobile Browsers a New Voice, with VideoBy Steve Anderson, Contributing TMCnet Writer Vee24 was already well-known among several major brand names for its ability to offer live video assistance services—the company already offered its product line up to major names like Land Rover, Mattress Firm and Fox Sports—but it recently announced that it was stepping up its offerings by bringing a combination of live voice and video service to iOS browsers, meaning that that brand of live video assistance can be had on one of the largest mobile device vendors around. This was actually a pretty significant step, as Apple (News Mattress Firm's director of ecommerce, Dan Dietz, offered up some comment on how Vee24's use was proving welcome, saying “Vee24 consistently delivers the most advanced live video assistance capabilities and this powerful new functionality is no exception. We look forward to expanding onto mobile to create an omni-channel live video help experience that gives our customers even more ways to engage with us.” This isn't the only development that Vee24 has had in the field, of course; it's also well known for its VeeStudio software development kit (SDK) that allows companies to develop the means to provide customers with rapid access to the company, essentially allowing for the creation of a tool similar to Amazon's Mayday button, a tool widely put to use today. It was worth wondering, of course, just how long developers were going to allow Apple to sit on the sidelines in the WebRTC struggle. With Microsoft (News It will be interesting to see just where this goes; will Apple users take to WebRTC? Or will same shun WebRTC in favor of more proprietary systems like FaceTime (News - Alert)? Either way could take place, and it will certainly be a development worth watching when it finally hits ground. Want to learn more about the latest in WebRTC? Be sure to attend WebRTC Conference & Expo, Nov. 18 – 20 in San Jose, Calif. Stay in touch with everything happening at the event -- follow us on Twitter. Edited by Maurice Nagle |