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Today's Newsletter Sponsored by Genesys
Today's Features Latest News
•The Internet of Things Will Underpin Proactive Customer Support
•The Digitalization of the Customer Experience Means a Changing Role for IT Departments
•Put an End to Customer Disasters with Workforce Management
•New Embeddable Systems May Mean Better Customer Loyalty
•IBM Prepares to Debut Intelligent Software That Analyzes Human Emotions and Intent in Text
•What Mid-Sized Enterprises Can Learn From These Four Examples of Excellent Customer Service
•The Great Opportunity of Unstructured Data
•Integration is Key as CRM Continues to Expand Its Reach
•Customer Service Poised to Become More Easily Accessible, Intelligent & Omni-Channel
•Avoid These Five Customer Service Mistakes
Latest Blogs Featured Channels
•Contact Center Solutions - Analysis
•Omni-Channel Customer Engagement
•Cloud Contact Center - Cloud Contact Center



Featured Free Industry Resources
•Tech Talk & Trends: A Short (5-Point) Glossary for Keeping Up With Customers
•Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor
•Simplify the Software Experience on Any Device with Consumer-Style Apps
•SIP Trunks for Disaster Recovery
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