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Going Mobile - Mobile Customer Service Moves to the Forefront of Multi-Channel Interaction
Businesses must now provide a highly satisfying mobile customer experience, or risk losing customers to competitors who can.

This knowledge paper examines and explores the rapid rise of the mobile consumer, and provides strategies for integrating mobile customer service into the multi-channel service strategy. The paper details how your mobile customer service solution must be channel-specific to mobile, and deliver efficiency, accuracy and simplicity.

Download the white paper and learn the five essential steps for how you can best integrate mobile customer service into your organization.
Netarx Provides Management Services to Global Access Point Data Centers
Netarx Inc., a provider of collaboration and data center services, announced the formation of an alliance with Global Access Point (GAP) for offering installation, monitoring and management services in GAP's mid-west data centers in the U.S.
GDCM Releases nlyte 5.1 Data Center Performance Management Suite
GDCM has announced the general availability of a new release of its nlyte data center performance management suite. The platform is a sophisticated environmental and strategic management system, with reporting and business intelligence functionality, that determines how infrastructure and IT assets combine to create both the physical and virtual data center.








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