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•Make Customers Smile? Give Them Low Priced Half-Decent Products
•ITEXPO East 2010 Miami Update
•Helpstream and CRM, Scalable Video Coding, Gemalto, Samsung Mobile Bada, Callidus, Lexent Metro Connect


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Featured Free Industry Resources

•Talking Service Delivery Optimization with Genesys
It's a little-known fact that in a number of industries, many – even most – of the workers who manage and affect customer-related activities work outside the contact center. In this podcast, Karen Hardy, a senior product marketing manager at Genesys, discusses how service delivery optimization takes an integrated approach to boost employee performance, ensure that service level objectives are aligned and make operational performance more visible.
•The Facts About SIP
After years of refinement, the international SIP standard continues to become more integral to the movement toward converged voice and data communications. Unfortunately, some legacy vendors are still questioning various aspects of the open SIP standard. Here are a few of the more common objections going around and the Interactive Intelligence responses to them.
•SPSS Survey Tips
Use this guide to help you save money, execute your survey in a timely manner, and get the highest response rate with the most useful results. This booklet is divided into four major sections, each related to a stage in the survey research process and containing a number of tips to guide you through it. Regardless of your level of experience, SPSS Survey Tips can help you plan, develop, and execute surveys.

Upcoming Events

ITEXPO West 2012
October 1- 4, 2012
The Austin Convention Center
Austin, Texas
4GWE Conference
October 1- 4, 2012
The Austin Convention Center
Austin, Texas
MSPAlliance MSPWorld™
October 1- 4, 2012
The Austin Convention Center
Austin, Texas

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DevCon5 provides you with the information and tools you need to exploit the capabilities of revolutionary HTML5 technology
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