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Featured Free Industry Resources

•The Pandemic Reality: Is Your Company Prepared?
•Unified Telecommunications Model White Paper: Communications Servers and Contact Distribution Systems
This white paper is the first in a series on the Major Components of Voice and Data Convergence and migrating toward a Unified Telecommunications Model in the Enterprise.

Each part of this series will categorize a major component or set of components as an integral part of an overall technology architecture (infrastructure, systems and applications) and will cover the major trends in telecommunications including network convergence, TDM / IP Telephony, portals, presence / proximity, multi-modal and collaborative communications.

  • Read full story
    • •Voice over IP (VoIP)/SIP Infrastructure Considerations for the Interaction Center Platform
    Using the Interaction Center Platform event processing technology and Platform-based Interactive Intelligence products designed for Internet Protocol (IP) telephony and the Session Initiation Protocol (SIP), organizations can leverage their existing infrastructure to effectively deploy voice over IP (VoIP) solutions. This paper outlines various infrastructure/network considerations for deploying VoIP solutions via the Interaction Center Platform.
    •SPSS Survey Tips
    Use this guide to help you save money, execute your survey in a timely manner, and get the highest response rate with the most useful results. This booklet is divided into four major sections, each related to a stage in the survey research process and containing a number of tips to guide you through it. Regardless of your level of experience, SPSS Survey Tips can help you plan, develop, and execute surveys.








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