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Unified Communications: October 27, 2010 eNewsletter
October 27, 2010

STS Enhances Communications at Jordanian Telco Umniah

By Rajani Baburajan, TMCnet Contributor

Umniah, a Jordanian telecom service provider, deployed a highly cost-effective suite of Microsoft (News - Alert) unified communications technology from STS, a Microsoft Gold Partner and leading systems integrator in the region.

STS officials said that instigating a unified communications venture requires a clear approach to enable any organization to maximize business outcomes in the best ways. By deploying STS is able to leverage the benefits of this technology.

Built around Microsoft Office Communications Server 2007 R2, STS’ solution offers a robust unified communications solution that enhances Umniah’s individual productivity and workgroup collaboration.

The solution also streamlines communications by enabling users to connect easily with others in different locations using the communication method that works best, company officials said.

Important features such as rich presence awareness, software-powered voice capabilities, enterprise-class instant messaging, and multi-party audio and video conferencing enable Umniah to connect with ease and collaborate from any location with Internet connectivity; this enables employees to have access to the optimum form of communication at all times.

In a press release, Aiman Mazahreh, general manager of STS, said, “Amongst the most dominant measures of efficiency that an organization can adopt in the workplace is change in its bottom-line infrastructure.”

Microsoft’s unified communications technology, according to Mazahreh, is a powerful capability that lets companies shift to advanced levels of communication by merging all communications into a seamless infrastructure, encompassing voice, data, video, and an array of deployment advantages.

According to Ihab Hinnawi, Umniah’s CEO, the implementation of Microsoft’s unified communications technology at Umniah will greatly contribute to increasing the productivity and efficiency of our employees. “This agreement is in line with our business standards and practices and reflects our continuous commitment to improve the company’s operations and our services to our customers.”

Microsoft Office Communications Server 2007 was rolled out to more than 400 users in Umniah, allowing them to communicate immediately and effectively in real time and across all company divisions, company officials added.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Jaclyn Allard


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