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Speech Technologies: December 13, 2010 eNewsletter
December 13, 2010

Voxeo, SISCOM Become IVR Partners to Deliver Unified Self-Service Solution

By Rahul Arora, TMCnet Contributor

Voxeo, a provider of Unlocked Communications, has become strategic partner with and SISCOM, the leading provider of unique system integration and IT-Telecom solutions in Egypt, to deliver Unified Self-Service solutions across the Middle East. The partnership will enable Middle Eastern businesses of any size to rapidly provide customers Unified Self-Service solutions which bring together automated voice (IVR), text messaging (SMS), instant messaging (IM), social media (Twitter), and mobile-web customer interactions in a single solution.

Voxeo’s Prophecy platform and the VoiceObjects (News - Alert) Application Lifecycle Suite will be used by SISCOM to enable interactions via all the communication methods customers prefer. With this partnership enterprises benefit from improved customer service, increased customer satisfaction and loyalty as well as decreased customer service costs.

"We were searching for an IVR technology partner who is reliable and trustful and with Voxeo (News - Alert), we found the best IVR vendor and more," said Abdolrahman Salem, president and CEO at SISCOM, in a statement. "Voxeo is the perfect partner for us to deliver best-in-class communications solutions to businesses of every size and industry."

Provides automation solutions for call centers, banking and stock brokerage, hospitality and any other field that requires self-service solutions, SISCOm plans to use Voxeo’s Prophecy IVR platform and VoiceObjects to support customers who want to deploy an IVR voice portal in all stages of the project lifecycle. This will allow the customers to use Voxeo’s Unified Self-Service capability to quickly expand to other methods of customer interaction.

"SISCOM has made a quick start in proving themselves as a Voxeo partner. We are delighted by this new partnership in the fast growing Middle East market." explains Michael Codini (News - Alert), managing director of Voxeo EMEA, in a press release. "With SISCOM being a member of the Voxeo partner network we continue to expand our offerings to more and more countries across EMEA."

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Jaclyn Allard


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