September 09, 2008
Avaya Picked for Iowa Colleges
By David Sims, TMCnet Contributing Editor
Officials of Iowa Valley Community College District, which operates two community colleges and a satellite campus, say they have adopted unified communications from Avaya (News - Alert) and a network infrastructure from Extreme Networks to link faculty, staff and students across 15 buildings located within a 90-mile radius.
"Iowa Valley wanted to consolidate seven disparate phone systems and five different voice mail systems" into an IP system, said Jim Wilson, director of technology, Iowa Valley Community College District.
The district also wanted to give its staff and faculty four-digit dialing across locations, an online telephone directory, "and mobility features so they could be reached wherever they're working," Wilson added.
The Avaya system gives the district the ability to troubleshoot and monitor its own network and handle similar tasks for all switches simultaneously.
Iowa Valley chose a communications system and software from Avaya, and a network foundation from Extreme Networks (News - Alert). Avaya provided an IP communications product, including an Avaya S8720 Media Server at the main site and over 400 Avaya IP phones.
In early August, Avaya announced that it created a wholly owned subsidiary that will focus on sales, service and products for the U.S. Government. The new subsidiary, Avaya Federal Solutions, launched August 1.
Avaya Federal Solutions includes approximately 400 people dedicated to providing IP telephony, contact center, unified communications and services for the military and civilian branches of the government. Jeff Hansen, currently vice president, Avaya's Federal Sales division, is servig as president for the newly formed subsidiary.
Also this summer Raqmiyat, a UAE-based systems integrator, announced that it is currently implementing a Customer Relationship Management (CRM) product for Masafi, a vendor of mineral water in the Gulf region.
The new system, which consists of Microsoft CRM and a contact center product from Avaya, is integrated with Masafi's Enterprise Resource Planning (ERP) software -- Oracle (News - Alert) E-Business Suite -- and is designed to manage the company's customer relationship cycle.
The main thrust of the implementation is to automate Masafi's entire processes, from capturing the customer order to its fulfillment, to billing and the completion of necessary back end supply chain processes.
Avaya is a Diamond sponsor of Communications Developer Conference, the first and only IP Communications Developer event, collocated with Internet Telephony Conference & EXPO — the biggest and most comprehensive IP communications event of the year. Communications Developer and ITEXPO (News - Alert) will take place in Los Angeles, California, September 16-18, 2008, featuring three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss. Visit Avaya at booth #114 in the exhibit hall. Don’t wait. Register now!
David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Stefania Viscusi