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September 04, 2007

Protocall Communications to use Packet Island's VoIP Network Assessment and Monitoring Solutions

By Patrick Barnard, TMCnet Assignment Editor

VoIP solutions provider Protocall Communications will be using Packet Island’s (News - Alert) VoipPro and VoipCare solutions for network assessment and deployment verification, as well as to provide 24x7 monitoring with SLA reporting to its VoIP customers, the company announced today.

Protocall Communications (News - Alert) serves enterprises and SMBs working primarily in the travel, real estate, and mortgage and title industries. It offers a diverse set of IP communication products including hosted VoIP, SIP trunking, unified messaging and first-class carrier products such as 800 and T1 services. The company’s robust, feature rich IP PBX (News - Alert) is called “Genesis.” Now, with Packet Island’s solutions, it has a powerful tool for LAN and WAN assessment, as well as VoIP deployment verification and network troubleshooting.

Packet Island’s VoipPro Field Service Kit (FSK), along with the included hosted Internet call target, will enable Protocall to perform a variety of LAN, WAN and multi-site network assessments as well as troubleshoot complex problems. The company will also use Packet Island’s VoipCare service, a managed service which includes inexpensive micro-appliances deployed at each SMB customer site which are used to continuously monitor performance and quality of service. With the VoipCare solution in place, Protocall will be able monitor VoIP traffic across all end points and analyze network performance to determine if any external problems are impacting service quality. In addition, Protocall will be able to run monthly reports detailing network performance. Also, since Packet Island’s solution enables 24x7 monitoring, Protocall will be able to collect data which is useful in troubleshooting transient issues.

“Protocall has always had the challenge of verifying a customer’s LAN and WAN for VoIP readiness,” said Michael Simmons President and CEO of Protocall Communications, in a press release. “Now with Packet Island’s VoipPro Field Service Kit, we can assess and verify the networks call capacity to ensure a successful VoIP deployment. In addition, the VoipCare Monitoring Service allows us to Monitor the VoIP performance over our customer’s network and provide that information to the end user on a monthly basis in a detailed and easy to understand document.”

Praveen Kumar, president of Packet Island, Inc. pointed out that “one of the big challenges facing the VoIP market is that most customer LANs and ISP WANs are not ready for VoIP, and troubleshooting VoIP post-install problems end up as complex, expensive, and time consuming exercises.”

“Industry veterans agree that the key to high quality VoIP service delivery is to implement an end-to-end VoIP lifecycle management solution with appropriate tools, processes, and expertise,” Kumar said. “We strongly believe that the true leaders in the multi-billion dollar SMB VoIP market will be companies like Protocall who firmly believe that telecom service is all about delivering quality and customer satisfaction, and implement the operational processes to back up their conviction.”

For more information about Protocall Communications visit

For more information about Packet Island visit


Patrick Barnard is Associate Editor for Customer Interaction Solutions magazine and Assignment Editor for TMCnet. To see more of his articles, please visit Patrick Barnard’s columnist page.


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