October 12, 2006

CRM Vendor Onyx Releases v6.0

By David Sims, TMCnet Contributing Editor

Following its acquisition by M2M Holdings Inc. less than two months ago, CRM vendor Onyx Software has announced the controlled release of Onyx Version 6.0.

"We were pleased to be able to begin the process of integrating Onyx into M2M Holdings while also honoring our commitment to customers," said Tom Millay, general manager of Onyx Software. Jeff Tognoni, CEO of M2M Holdings, said Onyx will continue to operate as a separate business unit of M2M Holdings.

Onyx v6.0 contains a variety of enhancements to core Onyx products, company officials say, including Onyx Employee Portal, Onyx Process Manager, and Onyx Business Intelligence. In addition to underlying architectural enhancements, v6.0 offers new tools for "greater system flexibility, increased collaboration across the organization, and simpler system upgrades."

This summer Onyx announced the launch of a new global alliance program to "expand its market coverage and to utilize specialized partner capabilities in support of its customers and corporate strategy," according to company officials.

Onyx is focusing on enterprise-level customers in developing and expanding its partner community. Jack Denault, Senior Vice President of the Americas for Onyx said in the last two years, approximately two-thirds of Onyx's new license revenue has come from enterprise customers with more than $2 billion in revenue.

Denault said the company is "aggressively building and extending alliances with partners that serve the enterprise space" and "have proven results." Hard to argue with that as a strategic objective.

Speaking on the announcement of the Onyx Global Alliance Program Amit Bansal, CRM Business Manager from Fujitsu Australia & New Zealand, noted that Onyx has a reputation for flexibility with their partner relationships.

David Sims is a contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.

(source: http://news.tmcnet.com/news/-onyx-/2006/10/12/1976270.htm)