|
|
|
|
| Today's Features |
Latest News |
|
|
|
|
| Latest Blogs |
Featured Channels |
|
|
|
|
|
|
| Featured White Paper |
| A New Model for Integrated Customer Contact: By Datamonitor sponsored by Amcat | Research shows that the most successful companies are the ones with the most satisfied customers. Consequently, the role of the contact center is changing: from being a cost center to something of strategic importance whose performance directly impacts the success of the business.
The most forward looking companies are responding to this challenge by moving away from the old fashioned silo approach to customer service. The contact center is expanding to take advantage of expertise that resides elsewhere in the organization.
A new white paper from Datamonitor, sponsored by Amcat, discusses how businesses are successfully implementing customer service strategies that improve profitability. |
|
|
|
| FYI From TMCnet |
.........................................................................................................
Upcoming Events From TMC
.........................................................................................................
15th East 2007
January 23-26, 2007 - Broward Cty Convention Center Ft Lauderdale, FL •
January 23-26, 2007 - Broward Cty Convention Center Ft Lauderdale, FL •
January 23-26, 2007 - Broward Cty Convention Center Ft Lauderdale, FL •
September 4-7, 2007- San Diego Convention Center San Diego, CA •
Classified Ads on TMCnet
Help Wanted: Passionate Program Manager at Iotum Corp.
Help Wanted: Freelance Business and Technology Writers
Help Wanted: A Person who understands Japanese culture
Development and Writing for White Papers, Magazine Articles, Corporate Presentations and More
Situation Wanted: Marketing Communications -- Sales, Channel & Customer Training
Situation Wanted: Strategic Call Center/Operations Management
Help Wanted: Software Engineer
Situation Wanted: Marketing Copy
TECHtionary provides writing and marketing communications services in addition to unique animated tutorials and presentations. For details, visit http://www.techtionary.com or email [email protected]
|
| Manage Your Newsletters |
|
Become a TMCnet columnist!
Want to contribute your expertise to a growing audience of IP Communications professionals? Become a writer or columnist for the TMCnet Web site and this newsletter. Contact the Web Editorial Director, at [email protected] for details.
Technology Marketing Corporation - World Leaders in Technology Media since 1972
If you are interested in advertising in our newsletters, contact Dave Rodriguez at [email protected] or 203-852-6800 ext. 146
To manage your subscription preferences, please go to http://www.tmcnet.com/enews/subs.aspx
Please direct all other correspondence to: [email protected]
|
|
|
|
Internet Telephony Magazine
Click here to read latest issue
CUSTOMER 
Cloud Computing Magazine
Click here to read latest issue
IoT EVOLUTION MAGAZINE
Don’t miss the first major IP Communications event of the year. INTERNET TELEPHONY Conference & EXPO East 2007 will be held January 23-26, 2007 at the Ft. Lauderdale, Florida Convention Center. It will feature in-depth educational sessions, top-level keynote speakers, networking events, and an exhibit hall filled with the leaders of the industry. Visit 
