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•Voice over IP (VoIP)/SIP Infrastructure Considerations for the Interaction Center Platform
Using the Interaction Center Platform event processing technology and Platform-based Interactive Intelligence products designed for Internet Protocol (IP) telephony and the Session Initiation Protocol (SIP), organizations can leverage their existing infrastructure to effectively deploy voice over IP (VoIP) solutions. This paper outlines various infrastructure/network considerations for deploying VoIP solutions via the Interaction Center Platform.
•GDCM Releases nlyte 5.1 Data Center Performance Management Suite
GDCM has announced the general availability of a new release of its nlyte data center performance management suite. The platform is a sophisticated environmental and strategic management system, with reporting and business intelligence functionality, that determines how infrastructure and IT assets combine to create both the physical and virtual data center.
•Interactive Intelligence + CRM: The Complete Integration of Information and Interaction Management
Interactive Intelligence has pioneered multimedia interaction management solutions for enterprises, contact centers and service providers that help organizations more effectively meet customer demands and improve the overall communications experience. The product solutions from Interactive Intelligence offer comprehensive Customer Relationship Management (CRM) integration that allows organizations to provide unsurpassed information and customer interaction management. Interactive Intelligence believes that true CRM requires both informationa management and interaction management.








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