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Featured Free Industry Resources

•Evaluating Maturity in Contact Centers: A Performance Management Research Study
This Ventana Research study was undertaken to evaluate the maturity of contact centers worldwide, assessed by region, industry and size. The findings help to shed light on how contact centers differ from industry to industry and region by region.
•Threats From Inside and Out: Best Practices For Information Security
Alcatel-Lucent, in partnership with Nemertes Research and HP hosted a webinar that discussed the latest techniques for using data productively without reducing its value by locking it away. This Podcast provides a snapshot of the key takeaways.
•Interested in Mobile CRM? Take the Aberdeen Survey!
More and more, organizations are arming their field sales representatives with mobile access to CRM and SFA applications. With one-touch access through a variety of handheld devices, mobile sales representatives can now access real-time information including product availability, order status, and competitive intelligence to use at the point of interaction. What best practices are being employed by organizations classified as best-in-class, and how can those lessons be leveraged by organizations just beginning their m-CRM initiative? Become a part of Aberdeen’s fact-based benchmark report, by taking the Mobile Customer Relationship Management survey!








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