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•Boosting Contact Center Performance Management with Genesys Applications
Effective operational performance is critical, but often difficult to gauge. In this podcast, Marsha Calfee and Jeff Woodland, both of the product marketing group at Genesys, outline their company's approach to Operational Performance Management. Specifically, they will highlight Call Center Advisors and Interactive Insights—two analytical applications that provide visibility into contact center operations, both real time and historical, which help managers make better customer services decisions.








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