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•Creating an Ideal Telepresence Environment with Technology and Interior Design
Using telepresence to keep businesses productive is a way many companies are heading these days. But how do you do it and make sure that you are doing it right? TMCnet spoke with experts Bob McCandless, CEO of BrightCom, a provider of integrated telepresence and videoconferencing solutions, and David Benz, president of Vaughan Benz, a BrightCom client and a manufacturer of high-end, custom made wood and upholstered furniture for the hospitality industry, to learn about the best practices to implement a telepresence environment by combining the technology with an interior design approach.

During the podcast, McCandless and Benz talk about the importance of the room environment, as well as how the lighting and room accessories can impact the use of the technology.
•Leveraging Location Based Services for Revenue Generating IVR Applications
Organizations in virtually any industry can streamline operations and maximize revenues by utilizing IVR applications. Many organizations view IVRs as being only leveraged for simple call handling, and overlook the potential revenue gains from implementing more advanced IVR applications integrated with emerging technologies. One such technology that continues to gain massive popularity is Location Based Services. By integrating Location Based Services with your IVR applications, one can open a wealth of revenue generating opportunities for their organization. The following paper will explore some of the many uses for location enhanced applications in the market today and how incorporating these solutions into your network can help lower your costs and provide a richer, more valuable experience for your end users.
•Evaluating Maturity in Contact Centers: A Performance Management Research Study
This Ventana Research study was undertaken to evaluate the maturity of contact centers worldwide, assessed by region, industry and size. The findings help to shed light on how contact centers differ from industry to industry and region by region.








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