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In this podcast, TMCnet talks to Plum Voice CEO Andrew Kuan about what’s driving more and more customer-facing companies to adopt IVR systems, and how technologies such as VoiceXML are improving IVR. We talk specifically about Plum Voice’s value proposition as well as about IVR generally.
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Regulation is nothing new in the business world. In recent years, however, the regulatory environment has forced many organizations to navigate a potential compliance minefield. Because these organizations can no longer avoid regulatory impact, they must look to their people, processes and technology to assist them in maintaining and proving compliance -- a difficult job indeed.








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