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Sitel Positive About Future in Challenging Economy
Thanks to a commitment to service, innovation, and solid management Sitel appears to have been better prepared than many other major teleservices firms to meet today's business challenges and opportunities.
Evaluating Maturity in Contact Centers: A Performance Management Research Study
This Ventana Research study was undertaken to evaluate the maturity of contact centers worldwide, assessed by region, industry and size. The findings help to shed light on how contact centers differ from industry to industry and region by region.
Interactive Intelligence + CRM: The Complete Integration of Information and Interaction Management
Interactive Intelligence has pioneered multimedia interaction management solutions for enterprises, contact centers and service providers that help organizations more effectively meet customer demands and improve the overall communications experience. The product solutions from Interactive Intelligence offer comprehensive Customer Relationship Management (CRM) integration that allows organizations to provide unsurpassed information and customer interaction management. Interactive Intelligence believes that true CRM requires both informationa management and interaction management.








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