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Featured Free Industry Resources

•Study Shows Chinese Consumers Positive Attitude Toward Contact Centers
Avaya provides a valuable service with the production of its Contact Center Consumer Index. This month, the company revealed the results of its China Contact Center Consumer Index, conducted by research company callcentres.net. Presented in Beijing, China, the results of this study reveal valuable information about consumer perceptions in China.
•Genesys, Inquira on Web Self-Service as the New Strategic Imperative
Businesses always need to look at how they can cut costs while providing better customer service, and that's especially true in a dynamic economic climate. In this podcast, Lisa Abbott, a senior manager of product marketing at Genesys, and Chris Hall, vice president of product marketing at Inquira, look at how smart businesses are turning to Web self-service as the new strategic imperative.
•Interested in Mobile CRM? Take the Aberdeen Survey!
More and more, organizations are arming their field sales representatives with mobile access to CRM and SFA applications. With one-touch access through a variety of handheld devices, mobile sales representatives can now access real-time information including product availability, order status, and competitive intelligence to use at the point of interaction. What best practices are being employed by organizations classified as best-in-class, and how can those lessons be leveraged by organizations just beginning their m-CRM initiative? Become a part of Aberdeen’s fact-based benchmark report, by taking the Mobile Customer Relationship Management survey!








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