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The Expansion of the Contact Center
The move to voice over IP technology brings with it opportunity to expand the assets of the contact center in order to better serve customers. Learn how the introduction of email, web chat, fax short message service and even walk-in interactions become an easy extension to traditional voice. Support for agents in multiple locations is now as simple as having agents log into their broadband connection. Presence capabilities based on SIP and Microsoft Live Communications Server allow for easy collaboration among the contact center, in-house experts as well as partners and suppliers via federation.

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ITEXPO West 2012
October 2- 5, 2012
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October 3- 5, 2012
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October 3- 5, 2012
The Austin Convention Center
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DevCon5 provides you with the information and tools you need to exploit the capabilities of revolutionary HTML5 technology
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