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Communications Solutions: 9/27/2010 eNewsletter

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Threats From Inside and Out: Best Practices For Information Security
Alcatel-Lucent, in partnership with Nemertes Research and HP hosted a webinar that discussed the latest techniques for using data productively without reducing its value by locking it away. This Podcast provides a snapshot of the key takeaways.
MOBILE HEALTH 2010
Where do consumers go for health services and medical information? For over 280 million wireless subscribers in the United States, the answer is as close as their mobile phone. Today’s consumers use their mobile devices, especially their smartphones, to access all types of resources - including health information --- on the go. The widespread adoption of smartphones is creating a strong demand for mobile health resources that will address a broad spectrum of health care needs. In a fall 2009 survey conducted by Harris Interactive and the CTIA Wireless Association, 78% of Americans expressed an interest in mobile health solutions, including interaction with physicians via mobile, wireless monitoring for a variety of medical conditions, and home health monitoring for seniors. A majority of participants in the survey mentioned that access to mobile health services and information would give patients more peace of mind, make medical care easier to obtain, allow for more home based care, and give patients more freedom and choice of treatments.
IP Telephony and the Interaction Center Platform
Telephony remains the dominant form of customer interaction for most businesses today and is certainly a fundamental component of effective customer service. Traditional telephony is now being joined by IP-based telephone options to reduce the cost of telecommunications and to increase communications options. The Interaction Center Platform provides a number of methods to combine traditional circuit and IP telephony utilizing comprehensive support for a variety of telecommunications architectures.








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