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Communications Solutions: September 14, 2009 eNewsletter
September 14, 2009

Tenacity, SnapVRS Help Deaf, Hard of Hearing Employees

By Anuradha Shukla, TMCnet Contributor

Tenacity Operating, a Lafayette, La.-based provider of accessible telephony, has reportedly partnered with SnapVRS of Pearl River, N.Y., a nationally certified Video Relay Service provider for people who are deaf and hard of hearing.

Tenacity and Snap have come together to help clients offer visual communication and relay services with a unique comprehensive and accessible video technology.
Tenacity provides accessaphone Total Conversation, an easy to use video softphone, which includes real-time text, video, and voice with the same endpoint compatible with the business' current infrastructure. This ensures that all major forms of communication are available for the employee, including employees who telecommute.
This video softphone is now further enhanced as a VRS-ready solution through the SnapVRS partnership, officials said. As the access ramps of telecommunication in the workplace are now standardized, it eliminates the need for additional individual accommodations, due to improved accessibility and usability of the telecommunication system. In short, enterprises finally have a one-stop solution for Section 508 compliance
ATC is now a VRS-ready solution for employees who are deaf and hard of hearing, including direct dial connection to VRS, provisioning of real ten-digit phone numbers, and e911 (News - Alert) services.
Susan Chappell, president of Tenacity Operating, said that Snap!VRS is known for its quality interpreters, rapid speed of answer, and high ethical standards. Tenacity is keen on working with them on the continuous expansion of the feature functionality of their video telephony solutions.
SnapVRS Executive Chairman Richard Schatzberg said this alliance will let large enterprises better address the needs of existing and prospective employees who are deaf and hard of hearing.
"With Tenacity's excellent and well-earned reputation in communication infrastructure and SnapVRS' strong service, the match will provide a single solution for Section 508 compliance and benefit those looking to give all of their employees the best communications solutions they can,"  Schatzberg said in a statement.

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Amy Tierney


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