[August 27, 2003]
3Com And Aspect Agree On Development,
Sales And Marketing Of IP Telephony Solutions
3Com Corporation and Aspect Communications Corporation
announced an agreement to engage in joint development and sales and
marketing activities to deliver highly scalable, feature-rich IP telephony
solutions for enterprise and contact center communications worldwide.
The joint solution will combine an IP-PBX with contact center
functionality, such as advanced call routing, multichannel support and
centralized workflow development. The solution will allow enterprises to
take advantage of IP to simplify and reduce costs related to such
challenges as engaging knowledge workers and remote staff more closely in
a wide range of customer, vendor and partner interactions.
The 3Com-Aspect solution will combine the 3Com Networked Telephony
Solution, including the VCX V7000 carrier class IP platform and NBX 100
Communications System with Aspect's Uniphi solution suite. The Aspect
Uniphi architecture and suite of products will unify contact center
applications that are stand-alone, single solutions into a more
beneficial, complete solution.
"This alliance is another signal that there is a sea change
underway in the industry because these types of solutions open up new
possibilities for businesses; new ways of thinking about their workforce,
their customer, partner and vendor interactions; and ultimately their
business," said Art Schoeller, senior analyst, The Yankee Group.
"Technology is something that is used to realize a business vision,
and for companies that are thinking of their strategies, communications
and customer interactions in competitive, creative new ways, IP combined
with all of the reliability and functionality of contact center solutions
offers some unique benefits."
"Leveraging both companies' respective strengths and rich customer
bases, the 3Com-Aspect alliance will enable businesses to deploy both
world-class IP telephony and industry-leading enterprise contact center
solutions," said Dave Hattey, 3Com vice president and general
manager, enterprise voice solutions. "Enterprises today are under
enormous pressure to increase productivity, flexibility and global reach.
One of the most cost- effective ways to do this is through our
standards-based, voice-over-Internet protocol solution integrated with
Aspect's enterprise-class solutions."
"Our Uniphi architecture-enabled solutions will allow our customers
to leverage their existing investments in IP-PBXs to deploy
mission-critical contact center capabilities across their
enterprises," said David Puglia, Aspect's senior vice president of
worldwide marketing. "This is our first alliance of this type-3Com's
technology combined with their vision makes them an excellent choice for
Aspect. Teaming with 3Com to deliver contact center systems designed to
meet enterprise requirements will offer businesses a wide range of
practical, innovative communication solutions that will reduce total cost
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