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[August 27, 2003]

3Com And Aspect Agree On Development, Sales And Marketing Of IP Telephony Solutions

3Com Corporation and Aspect Communications Corporation announced an agreement to engage in joint development and sales and marketing activities to deliver highly scalable, feature-rich IP telephony solutions for enterprise and contact center communications worldwide.

The joint solution will combine an IP-PBX with contact center functionality, such as advanced call routing, multichannel support and centralized workflow development. The solution will allow enterprises to take advantage of IP to simplify and reduce costs related to such challenges as engaging knowledge workers and remote staff more closely in a wide range of customer, vendor and partner interactions.

The 3Com-Aspect solution will combine the 3Com Networked Telephony Solution, including the VCX V7000 carrier class IP platform and NBX 100 Communications System with Aspect's Uniphi solution suite. The Aspect Uniphi architecture and suite of products will unify contact center applications that are stand-alone, single solutions into a more beneficial, complete solution.

"This alliance is another signal that there is a sea change underway in the industry because these types of solutions open up new possibilities for businesses; new ways of thinking about their workforce, their customer, partner and vendor interactions; and ultimately their business," said Art Schoeller, senior analyst, The Yankee Group. "Technology is something that is used to realize a business vision, and for companies that are thinking of their strategies, communications and customer interactions in competitive, creative new ways, IP combined with all of the reliability and functionality of contact center solutions offers some unique benefits."

"Leveraging both companies' respective strengths and rich customer bases, the 3Com-Aspect alliance will enable businesses to deploy both world-class IP telephony and industry-leading enterprise contact center solutions," said Dave Hattey, 3Com vice president and general manager, enterprise voice solutions. "Enterprises today are under enormous pressure to increase productivity, flexibility and global reach. One of the most cost- effective ways to do this is through our standards-based, voice-over-Internet protocol solution integrated with Aspect's enterprise-class solutions."

"Our Uniphi architecture-enabled solutions will allow our customers to leverage their existing investments in IP-PBXs to deploy mission-critical contact center capabilities across their enterprises," said David Puglia, Aspect's senior vice president of worldwide marketing. "This is our first alliance of this type-3Com's technology combined with their vision makes them an excellent choice for Aspect. Teaming with 3Com to deliver contact center systems designed to meet enterprise requirements will offer businesses a wide range of practical, innovative communication solutions that will reduce total cost of ownership."

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