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[July 7, 2003]
TMC and Customer Inter@ction Solutions Magazine Recognize Pegasystems for Helping Rabobank Implement Successful CRM Strategy Through Rules-based BPM Software
Pegasystems Inc. (NASDAQ: PEGA), a leading provider of smart business process management (BPM) software, today announced it has won a CRM Excellence Award from Technology Marketing Corporation (TMC(TM)) and Customer Inter@ction Solutions(TM) magazine for its implementation of a rules-based BPM solution for payments at Rabobank, an international corporate and investment bank headquartered in the Netherlands.
"With PegaINTEGRATED INVESTIGATIONS for Payments, our domestic and international banking network can track and trace investigations independently, using the Web-self service functionality, so they no longer have to contact our investigators for assistance," said Jaap Van Caspel, vice president of International Payment Services, Rabobank. "The Web self-service also gives our customers the opportunity to raise an investigation directly into our system. As customers update us with the correct information, we can create a case, fully automated, within seconds."
Continued Van Caspel, "There has been an 80 percent drop in the number of phone calls alone, which has considerably raised our productivity levels and reduced costs at the national, international and branch levels. Additionally, correspondent banks working with us have access to the same Web self-service functionality as our branches, and we plan to roll this service out to our full network of international correspondent banks in the near future."
"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients," said Nadji Tehrani, chairman and CEO, TMC. "Pegasystems has demonstrated to the editors of Customer Inter@ction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset - their customers."
The CRM Excellence Awards are presented to companies whose products or services have proven invaluable in helping their clients implement successful CRM strategies and maintain customer relationships from acquisition through retention. Awards are based on hard data facts and numbers demonstrating the improvements that the winner's product have made in a client's business.
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