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[June 23, 2003]
Genesys And Salesforce.com Partner On
Pre-integrated CRM Software
Salesforce.com and Genesys Telecommunications Laboratories,
Inc., a subsidiary of Alcatel, today announced a strategic alliance to
support integration between salesforce.com S3 and Genesys contact center
software. The combined salesforce.com and Genesys solution will enable
joint customers to leverage pre-integrated CRM and contact center software
for telesales and telemarketing activities, delivering the benefits of
more productive agent resources and improved customer satisfaction.
The new offering will deliver companies a certified, pre-packaged
solution that significantly reduces the time and costs associated with
traditional CRM and contact center implementations, and provides advanced
communications -- via phone, e-mail or Web -- for both inbound and
outbound interactions.
"Salesforce.com and Genesys offer enterprises the best of both
worlds: the proven contact center software of Genesys with the business
benefits of salesforce.com S3 - our most exciting release yet," said
CEO Marc Benioff. "Together we will continue to transform CRM by
providing simple, easy-to-use solutions that complement each other by
helping enterprises reduce costs, increase revenues, and improve
satisfaction and retention through a single 360-degree view of the
customer."
"Salesforce.com has proven to be an extremely valuable partner for
Genesys," said Genesys CEO Ad Nederlof. "Together we will
continue to deliver new ways for our customers to create more efficient,
customer-centric operations while keeping costs low."
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