[October 9, 2002]

Edify's Convergence Server Aims To Unify Web And Telephony Architectures

Edify Corporation, an S1 company, announced a breakthrough in delivering customer contact solutions across disparate Web and telephony architectures. Built as an integral part of the Edify 8 architecture, C-Server allows a single converged application to be presented through standards-based markup languages: as speech through VoiceXML; wireless through WML; Web through HTML; or on any other channel supported by a markup language. C-Server enables complete customer experience consistency across multiple contact channels, all driven from a single application on a single solutions platform.

"Integration is a top priority for enterprise IT groups," noted Mark Plakias, senior vice president of The Kelsey Group. "XML technologies like Voice XML expedite this, but it takes products like C-Server which can deliver integration at the business rules and application-level to deliver truly integrated multi-channel solutions to companies who want a consistent experience across phone, wireless, and Web."

Edify's C-Server provides seamless integration of business rules and data access across all enterprise touchpoints. The business rules are created, modified and maintained with the same tools allowing these business rules to apply instantly and consistently across all applications, reducing the development time, testing time and maintenance of applications. As an example, a comprehensive business campaign can be developed with a single Edify application and driven through Voice XML, HTML and WML, ensuring consistency and intelligence across the voice, Web and wireless channels.

With more than 2,000 global customers, Edify is a leader in converging Web and telephony technologies, including speech recognition, for the enterprise. Edify provides comprehensive multi-channel solutions that power some of the largest customer-transaction Web sites in the world, delivering real return on investment and improved customer satisfaction.

Edify's patented and award-winning multi-channel CRM platform is based on an open architecture and is at the forefront of support for industry leading standards. Edify enables its customers to handle input and output from all channels - voice via Voice XML, Web, email and wireless - and it ensures their ability to work seamlessly with existing desktop and legacy systems.

"Since Edify's founding, we have been committed to developing software that supports open standards. Edify 8 is the most recent evidence of that commitment," said Joseph G. Brown, president and CEO of Edify. "With C-Server and our Voice XML solutions, Edify customers can leverage the proven enterprise-power of Edify, while at the same time knowing they have invested in a solution that is built around and supports open standards across their chosen communication channels."

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