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[October 9, 2002]
Edify's Convergence Server Aims To Unify Web And
Telephony Architectures
Edify Corporation, an S1 company,
announced a breakthrough in delivering customer contact solutions across
disparate Web and telephony architectures. Built as an integral part of
the Edify 8 architecture, C-Server allows a single converged application
to be presented through standards-based markup languages: as speech
through VoiceXML; wireless through WML; Web through HTML; or on any other
channel supported by a markup language. C-Server enables complete customer
experience consistency across multiple contact channels, all driven from a
single application on a single solutions platform.
"Integration is a top priority for enterprise IT groups,"
noted Mark Plakias, senior vice president of The Kelsey Group. "XML
technologies like Voice XML expedite this, but it takes products like
C-Server which can deliver integration at the business rules and
application-level to deliver truly integrated multi-channel solutions to
companies who want a consistent experience across phone, wireless, and
Web."
Edify's C-Server provides seamless integration of business rules and
data access across all enterprise touchpoints. The business rules are
created, modified and maintained with the same tools allowing these
business rules to apply instantly and consistently across all
applications, reducing the development time, testing time and maintenance
of applications. As an example, a comprehensive business campaign can be
developed with a single Edify application and driven through Voice XML,
HTML and WML, ensuring consistency and intelligence across the voice, Web
and wireless channels.
With more than 2,000 global customers, Edify is a leader in converging
Web and telephony technologies, including speech recognition, for the
enterprise. Edify provides comprehensive multi-channel solutions that
power some of the largest customer-transaction Web sites in the world,
delivering real return on investment and improved customer satisfaction.
Edify's patented and award-winning multi-channel CRM platform is based
on an open architecture and is at the forefront of support for industry
leading standards. Edify enables its customers to handle input and output
from all channels - voice via Voice XML, Web, email and wireless - and it
ensures their ability to work seamlessly with existing desktop and legacy
systems.
"Since Edify's founding, we have been committed to developing
software that supports open standards. Edify 8 is the most recent evidence
of that commitment," said Joseph G. Brown, president and CEO of
Edify. "With C-Server and our Voice XML solutions, Edify customers
can leverage the proven enterprise-power of Edify, while at the same time
knowing they have invested in a solution that is built around and supports
open standards across their chosen communication channels."
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