[August 20, 2001]

FrontRange Solutions Adds Voice Recognition Capability To GoldMine Software

FrontRange Solutions Inc. announced that it will provide GoldMine 5.5 customer management users the ability for mobile telephone voice access through the Sound Advantage Natural Dialog Interface (SANDi) by Sound Advantage.

FrontRange has agreed to sell GoldMine PLUS Voice powered by SANDi CRM to its network of Solutions Partners for placement in their customer sites. Sound Advantage will provide extensive sales support and tools, as well as both direct technical support and technical support training for FrontRange. The training programs kick off this month during the FrontRange Solutions Partner Conference in Vail, Colo.

"After significant research, FrontRange Solutions is pleased to align itself with Sound Advantage, which has clearly established itself as a market leader in onsite speech recognition systems," said Eric Shishko, vice president, corporate development and strategy for FrontRange. "It's exciting to think of a common telephone as a GoldMine terminal," said Shishko "Mobile workers must have access to GoldMine, but until now laptops and PDA's were the only devices that enabled mobile access."

GoldMine PLUS Voice lets users manage their calendars, access contact records and manage emails using the most natural user interface, the human voice. With one call, users can access the information in GoldMine to schedule appointments, retrieve contact information, dial any company or contact by voice, listen to and send emails, and much more.

Mobile sales staff, for example, can call and ask for a contact using GoldMine PLUS Voice. GoldMine PLUS Voice can not only state the phone number of the contact, but can also dial it as well. In addition, GoldMine PLUS Voice can be quickly queried by voice to perform other tasks such as check a calendar for upcoming appointments.

"We are pleased that FrontRange recognizes Sound Advantage's leadership in this market and chose SANDi CRM to be the voice of GoldMine," noted Michael Metcalf, Sound Advantage president and CEO. "Now any business with a mobile workforce can have easy telephone access to their GoldMine database."

"The ability to readily access my updated calendar and contact information when I am out of the office has significantly improved my productivity and enabled better communication among my team," says Barbara Blackwell, vice president of sales at Sabre Software Design, an authorized FrontRange Business Partner.

[ Back To TMCnet.com's Homepage ]