[June 26, 2002]

Vertical Solutions Releases PowerHelp Millennium 7 CRM Software Suite

Vertical Solutions, Inc. (VSI) announced the latest commercial release of its completely Web based PowerHelp Millennium software suite. PowerHelp Millennium 7 was released early in the second quarter to selected clients and has received an extremely positive response.

Two major enhancements in this latest version are the data level XML architecture and Web Services. These technologies have enabled VSI to offer one of the most customizable CRM solutions available. PowerStudio and PowerServices will allow clients to customize data placement and easily achieve tight integrations with other systems. Due to the significant autonomy and capability of these two modules, both will be purchase options requiring training certification from VSI.

"PowerHelp Millennium 7 allows our customers to utilize their most prized asset, their employees," says Steve McElwee, Director, PowerHelp U.S. "In the past, CRM software vendors have had to be involved in every phase of the continual CRM objective, large or small, with great expense to the customer. With our new access modules, customers can lower their service expenses by becoming certified and performing extensive customizations and integrations with minimal services from VSI."

With multiple support and sales specific views or a complete 360 degree view of customer interactions, PowerHelp Millennium offers functionality that provides a seamless single point of contact for all your current and prospective customers. Support organizations have the ability to increase their performance by using PowerHelp's contract management, change management, text search, knowledge management, email integration, CTI integration, and several Web portal and mobile options. Support and sales management teams have the ability to pinpoint issues using several extensive reporting options, including business intelligence and analytics. Sales groups also have several new views and queue options available to easily organize and maximize their efforts.

PowerHelp Millennium 7 extends outside of the enterprise by the use of several untethered products. Both support and sales environments have remote capabilities by utilizing PowerHelp Millennium 7's tight MS Outlook 2000 integration, in either an online or off-line mode, or VSI's PowerPalm series of handheld mobile solutions.

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