[June 13, 2001]
Talkie Launches Online Characters For Conversational
Talkie, Inc. announced the launch
of two standardized Talkie character products to enable better
communication and customer service between companies and their customers.
Talkie, Inc. is an artificial intelligence software technology provider
specializing in proprietary conversational natural language solutions for
customer service, e-commerce and other applications.
Talkie characters are fully conversational virtual customer
service representatives. Talkies are animated characters that verbally
respond with human or synthetic voices to a users� text input on the Web, with lip-synch, appropriate facial expressions and gestures. Using
powerful, proprietary natural language and behavioral animation
technology, Talkie characters are instantly available to the overwhelming
majority of Internet browsers without a separate download, and operate
effortlessly over dial-up connections.
Talkie Guide creates conversational characters to deliver instant
answers to a customer�s top questions, and to solve common customer
issues. Talkie Expert creates virtual advocates that can demonstrate
products and integrate with interactive multimedia presentations.
According to Datamonitor, it is estimated that inadequate customer
service on the Internet will cost the US $9 billion in 2002. "Talkie
characters turn online customer service into a positive experience for
providers and end-users," said Talkie, Inc. Chief Executive Officer
John Tarnoff. "Talkies provide consistent, accurate information at a
fraction of the cost of live reps."
Companies looking to drive traffic to their Web sites and reduce call
center costs can have Talkie customize these products to suit their
knowledge base needs and take advantage of the powerful branding
opportunity of a fully-articulated human-like virtual representative. Adds
Talkie Inc.'s Chief Software Architect Robit Hairman, "Our
technology is making computers human-literate. Our focus groups are
consistent: people respond to Talkie characters because they are uniquely
Talkie products feature proprietary Personality Factory technology,
synthesizing natural language processing and behavioral animation in one
package that is standards-based, easy to customize and quick to implement.
Talkies successfully address a variety of knowledge bases, and can be
custom-integrated to existing back end enterprise software systems. Talkie�s
server-side turnkey solutions provide a range of attractively priced
service levels, and are delivered in partnership with Exodus
Communications. Graphics are compatible with Macromedia Flash.
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