[June 11, 2002]

VisionWare Launches, Company Delivers CRM-Enabling Solutions For Customer Interaction Centers

VisionWare, Inc. was officially launched today. The company markets TELE-SCOPE, a CRM enabling software solution that effectively manages all customer interactions and easily adapts to meet a company's current infrastructure and business processes.

VisionWare, Inc. acquired TELE-SCOPE in November of 2001 from Davis Software, a Dallas-based systems integrator, who originally developed the TELE-SCOPE product in 1988 as a software product for call centers. VisionWare is currently marketing the software under the same product name. Tim Davis, the original developer of TELE-SCOPE, assumes the role of president and CTO of VisionWare. Davis Software will remain in business as a systems integrator specializing in client-specific software development.

"VisionWare was founded as a separate entity from Davis Software to more accurately reflect the company's expertise and concentrate on the TELE-SCOPE product line," explained Tim Davis, president and founder of VisionWare, Inc., "Davis Software is a client-specific, software development organization. VisionWare is a software company that is completely focused on enhancing, manufacturing, and marketing TELE-SCOPE."

According to Davis, today's CRM solutions just don't work. "They are fragmented, expensive, difficult to implement, and don't adapt to a company's existing business processes," continued Davis. "We founded VisionWare to prove that CRM enabling software can be what everyone envisions it should be a single solution that successfully manages all customer interactions, simply, easily, and cost-effectively."

VisionWare's flagship product, TELE-SCOPE, is unique among CRM software because it is a completely integrated product that interacts with and enables all three phases of communication that take place within the Customer Interaction Center (CIC) communication setup, knowledge transfer, and fulfillment. By providing the most advanced CTI technology available, VisionWare allows companies to implement a successful CRM solution that not only improves customer communication, but also increases profits. TELE-SCOPE allows agents to become customer care advocates by equipping them with the knowledge and tools they need to achieve the ultimate goal of CRM customer satisfaction.

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