[May 8, 2003]

Rockwell FirstPoint Contact Delivers on its Seamless IP Strategy

Rockwell FirstPoint Contact announced it will be introducing the latest version of its FirstPoint Business Edition solution on May 16, 2003. The new IP-enabled solution for the small- to mid-size contact center is further proof of the company's execution against its Seamless IP program announced in late 2002.

This product launch follows on the heels of the recent partnership established between Rockwell FirstPoint Contact and CosmoCom, a leading provider of SIP-based IP contact center technology. This partnership provides existing FirstPoint Enterprise 2002 customers with a seamless migration path to VoIP1 through an integration with CosmoCom's IP-Framework. FirstPoint Enterprise 2002 is an end-to-end solution, offering comprehensive multi-channel contact management, industry-leading universal queuing, routing and reporting functionality and a unique, open architecture which easily integrates enterprise data that can be delivered to the customer at the point of contact.

Rockwell FirstPoint Contact's Seamless IP program ensures customers that its solutions and applications easily transition, in a seamless manner, to an IP infrastructure, at a pace that matches a customer's strategic investment plans. The program dictates that all solutions and enhancements will meet a standard complying with Rockwell FirstPoint Contact's rigorous criteria for seamless IP migration.

"Reducing infrastructure costs by establishing branch offices or remote locations will be one of the biggest factors driving customers to adopt IP in the contact centers. Rockwell FirstPoint Contact recognizes it can make this implementation painless by allowing customers the opportunity of converging at their own pace," said Roger Sumner, chief technology officer at Rockwell FirstPoint Contact. "The benefits to this approach are measurable � reduced infrastructure costs, reduced interaction costs and reduced management costs."

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