[March 27, 2001]

GRIC Communications Launches Suite Of Tools To Enhance QoS, Manage SLAs

GRIC Communications, Inc., a provider of mobile office Internet communications services, announced the launch of its multi-services Network Management Facility (NMF), a suite of tools designed to deliver the industry's highest level Quality of Service (QoS) and more efficient management of Service Level Agreements (SLA) with customers.

The NMF will provide real-time monitoring of network-related issues, such as network event monitoring, as well as the management of configuration, problems, performance and reporting. The design and implementation of the new infrastructure was led by Verso Technologies, and included leading products, services and technology from Cisco Systems, Hewlett-Packard, Micromuse Inc., Quallaby Corporation, Nortel Networks and Veritas.

The NMF will provide a multitude of benefits for GRIC enterprise customers and members of the GRIC Alliance Network, which consists of more than 300 of the world's top ISPs and telecommunications companies in 150 countries. The NMF will provide GRIC with trending and QoS reporting information in a proactive manner, ensuring that GRIC's in-house Network Management Center (NMC) is notified when problematic issues occur within the network. Enterprise customers will have confidence in GRIC's ability to deliver on SLAs and provide detailed customized reports.

"By deploying the NMF, GRIC will deliver the first tools of their kind in the roaming Internet access industry, and will provide a superior level of network management services to our growing number of enterprise customers and GRIC Alliance members," said Bharat Dave, GRIC's Chief Operating Officer. "This facility provides GRIC the opportunity to offer network management to all the GRIC Alliance members, to enhance QoS and problem resolution times in a heterogeneous network. The NMF will help identify the nagging problems which all Internet users know about and are always frustrated by. This allows GRIC to continue its emphasis on user-friendliness and high quality of service, and strengthens our leadership position in the fast-growing roaming Internet access industry."

In addition to the NMF suite of tools, GRIC-developed QoS software -- Roaming Streamer and GTtrend -- will leverage the company's state-of-the-art network management technology. The QoS software currently allows GRIC's NMC to detect "trends" in the network from a user's perspective, and proactively seek resolution using the NMF tools.

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